Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abhijeet Singh

Winnipeg,MB

Summary

Dynamic leader and problem-solver with proven success in team management and customer service at Easy Day and Virgin Mobile. Excelled in enhancing customer loyalty and team performance through effective communication and cash handling expertise. Skilled in fostering positive environments, leading to increased customer satisfaction and sales growth.

Overview

1
1
year of professional experience

Work History

Cashier Team Lead

Easy Day
09.2024 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.

Customer Service Representative

Virgin Mobile
05.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

Associate of Arts - Ecommerce

Robertson College
Winnipeg, MB
06-2024

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Team Management
  • Cash handling expertise
  • Workflow Coordination
  • Merchandising guidelines
  • Hospitality and accommodation
  • Problem-Solving
  • Creative Thinking

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Cashier Team Lead

Easy Day
09.2024 - Current

Customer Service Representative

Virgin Mobile
05.2023 - 09.2024

Associate of Arts - Ecommerce

Robertson College

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