Jasmeet Singh Saini
Brampton,Canada
Summary
To build a career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational objective’s goal, and climbing the career ladder through continuous learning and commitment.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
Winners (TJX Canada)
06.2024 - 01.2025
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Overset the work of every employee in the team.
- Conducted regular training sessions with the team.
- Managed a team of Customer Service Employees and Cashiers.
- Conducted quality assurance surveys with customers and reported findings to the staff.
- Motivated the team to perform at their best.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
Retail Store Associate/Cashier
Marshalls
01.2022 - 05.2024
- Organized racks and shelves to maintain visual store visual appeal, engage customers, and promote specific merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by providing exceptional customer service and product knowledge.
- Checked packages and merchandise for damage and notify to the manager.
- Loaded and Unloaded materials onto and off the truck.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Processed necessary customer returns and refunds.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Niagara College
Toronto, ON04.2024
Skills
- Microsoft Office Suite proficiency
- Customer service
- Team management
- Employee training
- Quality assurance
- Cash handling and management
- Exceptional communication skills
- Skilled problem solver
- Quick learner
- Computer skills
- Customer relationship management
- Inventory management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Service Coordinator
Winners (TJX Canada)
06.2024 - 01.2025
Retail Store Associate/Cashier
Marshalls
01.2022 - 05.2024
High School Diploma -
Niagara College
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