Navjot Kaur
Woodbridge,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
No Frills
01.2017 - 09.2017
- Followed procedures at all times for personal and team safety.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Food Service Supervisor
Tim Hortons
10.2017 - 10.2023
- Reviewed and approved employee schedules and timesheets.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in training programs to enhance product knowledge and customer service skills.
Warehouse Picker
Amazon
10.2021 - Current
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
Education
Diploma - Business
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2017
Bachelor of Commerce - Business Accountancy
Khalsa College
Punjab , India04-2015
Skills
- Effective Communication
- Team Assignment
- Payroll Preparation
- Material Inventory Management
- Customer Relations
- Team Development
- Problem-Solving Ability
- Customer satisfaction measurement
- Scheduling
- Decision-making
- Verbal and written communication
Certification
- Dispatch Training Certificate
- First Aid/CPR Certified
- Smart Serve certified
- Security guard license
- Food Handler
Timeline
Warehouse Picker
Amazon
10.2021 - Current
Food Service Supervisor
Tim Hortons
10.2017 - 10.2023
Cashier
No Frills
01.2017 - 09.2017
- Dispatch Training Certificate
- First Aid/CPR Certified
- Smart Serve certified
- Security guard license
- Food Handler
Diploma - Business
Cambrian College of Applied Arts And Technology
Bachelor of Commerce - Business Accountancy
Khalsa College
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