KARANDEEP SINGH
hapur
Summary
Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
2
2
years of professional experience
Work History
Customer Support Advisor
IENERZIGER
11.2022 - 06.2024
- Organizes all social media posts for the escalation department
- Engages with clients online
- Maintained detailed records of customer interactions, allowing for better tracking of trends and improvements in service delivery.
- Provided personalized support experiences by actively listening to customers'' needs and offering tailored solutions.
- Managed high call volume while maintaining a professional demeanor and ensuring first-call resolution.
- Promoted a positive work environment by actively contributing ideas during team meetings aimed at enhancing overall productivity.
Backend work
COGENT E-SERVICE
05.2022 - 11.2022
- Chopped vegetables and cut meat to prepare for dinner hour.
- Enhanced customer satisfaction by preparing delicious and visually appealing wok dishes in a timely manner.
- Delivered meals made from high-quality ingredients using attractive plating techniques.
- Promoted positive teamwork within the kitchen through clear communication and collaboration on shared tasks.
Education
Bachelor of commerce -
CCS UNIVERSITY
01.2022
class 12 - commerce
DEWAN PUBLIC SCHOOL
01.2019
class 10 - CBSE
DEWAN PUBLIC SCHOOL
01.2017
Skills
- Problem-solving
- Analytical skill
- Communication skill
- Financial accounting
- Backend work
Websites
Timeline
Customer Support Advisor
IENERZIGER
11.2022 - 06.2024
Backend work
COGENT E-SERVICE
05.2022 - 11.2022
class 12 - commerce
DEWAN PUBLIC SCHOOL
class 10 - CBSE
DEWAN PUBLIC SCHOOL
Bachelor of commerce -
CCS UNIVERSITY
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