JASMEET KAUR CHEEMA
Brampton,ON
Summary
A versatile expert with vast experience in technical support, operation management, and customer service positions. Demonstrated ability to resolve difficult technological issues, improve operational efficiency in bulk folder and hanger management, and provide excellent front desk service. Proven ability to manage and prioritize many activities efficiently, resulting in smooth operations and high customer satisfaction. I am committed to using my unique background to contribute to the success of a dynamic team. Experienced with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated, and focused on going above and beyond requirements to contribute to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Shipping Receiver
Lululemon
11.2023 - 02.2024
- Picking, Packaging, Shipping, Return processing & Receiving and others related to outbound.
- Handling shipped and received goods and resolve shipment issues, damaged materials and shortages.
- Reduced order processing times with streamlined picking, packing and shipping procedures.
Bulk Folder and Hanger
CINTAS, Professional Uniform And Facility Services
05.2023 - 10.2023
- Hung, folded and packaged finished articles to deliver to customers with minimal downtime.
- Quality and Productivity, attention to detail. count accuracy of material and unit appearance.
- Managed multiple projects simultaneously ensuring quality , productivity and accuracy, timely completion of all hanger related tasks.
- Flexibility in adapting to changing priorities , consistently meeting deadlines despite shifting work load demands.
Retail Store Worker
Everlane
01.2023 - 04.2023
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Enhanced team productivity to achieve daily sales targets and complete tasks efficiently.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Increased store sales by effectively upselling products and suggesting complementary items to customers.
Receptionist Manger
PROPRTY DEALERSHIP INDIA
12.2021 - 11.2022
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Assisted in the recruitment process.
- Handled sensitive information discreetly, maintaining strict confidentiality.
Technical Analyst
EClerx Services
05.2021 - 11.2022
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting, resulting in enhanced product usability and functionality.
- Collaborated with teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Improved customer satisfaction by providing timely and effective technical support to a diverse client base.
- Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
- Achieved higher levels of customer satisfaction by tailoring support strategies to individual needs and preferences.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
DIPLOMA IN BUSINESS MANAGEMENT - Business Management
Cambrian College of Applied Arts And Technology
Brampton, ON04.2024
High School Diploma -
SHISHU NIKETAN
CHANDIGARH, INDIA04.2021
Skills
- Loading and unloading, Shipping and receiving
- Order , Picking, Labeling and Packaging
- Heavy Lifting
- Warehousing Operations
- Appointment Scheduling, Call Management
- Data Entry
- Information Security
- Complaint & Dispute resolution
- Customer service focus
- Team building expertise
- Project Administrative Management
- Support Services
- Remote Technical Support
- Interpersonal and written communication
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Security Guard License
Timeline
Warehouse Shipping Receiver
Lululemon
11.2023 - 02.2024
Bulk Folder and Hanger
CINTAS, Professional Uniform And Facility Services
05.2023 - 10.2023
Retail Store Worker
Everlane
01.2023 - 04.2023
Receptionist Manger
PROPRTY DEALERSHIP INDIA
12.2021 - 11.2022
Technical Analyst
EClerx Services
05.2021 - 11.2022
DIPLOMA IN BUSINESS MANAGEMENT - Business Management
Cambrian College of Applied Arts And Technology
High School Diploma -
SHISHU NIKETAN
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