Summary
Overview
Work History
Skills
Certification
Timeline
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Jasmeet Singh

Toronto,Canada

Summary

Dynamic and performance-driven Salesforce enthusiast with 11+ years of hands-on experience on Salesforce platform in different roles of Architect, Developer, Consultant, and an Administrator.. Experience of around 8 years in consulting for clients in domains like manufacturing, telecom, automobile, and healthcare. Good exposure to deliver Salesforce projects using agile methodologies. Hands-on experience in CRM Packages: Salesforce Sales Cloud and Salesforce Service Cloud, Community Cloud, Healthcare Cloud, Force.com Platform. Monitors current and future trends, technology and information that will positively affect organizational projects; applies and integrates emerging technological trends to new and existing systems architecture

Overview

10
10
years of professional experience

Work History

Lead Developer

Toptal
, GA
02.2023 - 07.2025
  • I played an active role in designing and revamping the existing Salesforce implementation for a psychotherapist medical practice using Health Cloud.
  • Knocked day-to-day provider-related challenges, like scheduling, texting, and email communication at large scale, resulting in no duplicate appointments and effective communication to patients.
  • Implemented a benefits verification module using the out-of-the-box health cloud feature and integrating it with external VOB vendors, which helped the Insurance team drastically by saving manual effort.
  • Converted heavily coded triggers into flows, encouraging low-code/no-code.

Tech Lead

Infosys
NY, NY
10.2022 - 01.2024
  • End-to-end implementation for a online healthcare medical practice.
  • Complete patient onboarding journey right from referrals to appointments and follow ups, leveraging Salesforce Health Cloud
  • Integrating Salesforce with EMR system to transfer patient charts and appointments scheduled, along with bringing outstanding dues and clinical notes in Salesforce to process orders
  • Implemented CTI for the staff to attend patients and providers for both Inbound and Outbound operations, supported by custom dashboards for regular follow ups
  • Provided staff with 360 degree view of patient journey which helped the practice in seem less customer experience and more responsive staff

Lead Developer

Infosys Technologies
, ON
01.2021 - 11.2022
  • Lead the team from onshore technically and ensure the delivery of all aspects of the project.
  • Backend CRM and public website implementation leveraging Sales/Experience Cloud implementation for an automobile manufacturing client, and implementing the CRM sales process.
  • The approach saved the client around $100K annually in terms of license costs only.
  • Prepare solution design, code reviews, hands-on coding, and impact analysis for new implementations.
  • Provide business users with training to assist them get acquainted with CRM system
  • Work closely with the Product Owner and Project Manager to provide progress updates, and ensure the management of any delivery risks or issues.
  • Bringing data from multiple systems, like Vertex, Oracle, FIS, and AMS systems, to assist the Sales team with visualizing inventory forecasting and running end-to-end operations from Salesforce only.

Senior Developer

Infosys Technologies
11.2018 - 11.2020
  • Service Cloud implementation / Enhancement for a leading Telecom client
  • Implemented CTI, Omni-Flows, WFM tools to track and assess agent efficiency
  • Aimed to ease agent day-to-day tasks by bringing automations using platform capabilities
  • Implementation witnessed significant surge in CSAT and NPS, with more accurate tracking modules assisting in better agent utilization
  • Clearly articulate business problems and develop solution proposals in collaboration with others

Senior Developer

Snapdeal
India
07.2015 - 03.2018
  • Built a Public Website using Salesforce as platform to onboard Sellers for the e-commerce platform
  • Backend automations and complex approval process to make sure the seller is onboarded with utmost caution and seem less experience
  • Integrating multiple systems to address the Seller verification to be compliant.
  • Timely reminders and follow ups with staff and potential sellers to assist their journey.
  • Weekly reports and dashboards to assist management with timely decisions and forecasting.

Skills

  • Salesforce Configuration
  • Salesforce Development
  • Salesforce Architecture
  • Salesforce Data Management
  • Salesforce Integration
  • Salesforce Documentation
  • Salesforce Diagramming
  • Salesforce Clouds – Sales, Service, Experience, NPSP
  • Apex
  • Lightning
  • LWC, HTML, CSS, Javascript
  • Data Loader
  • REST and SOAP API
  • Bitbucket, ANT, SFDX, SourceTree
  • AppExchange - Nintex Drawloop, DocuSign
  • VS Code, Workbench
  • Postman, Soap UI

Certification

  • Salesforce PD1
  • Salesforce ADM
  • COPADO Certified Administrator
  • Bootcamps:
  • Angular JS
  • Node JS
  • Full Stack

Timeline

Lead Developer

Toptal
02.2023 - 07.2025

Tech Lead

Infosys
10.2022 - 01.2024

Lead Developer

Infosys Technologies
01.2021 - 11.2022

Senior Developer

Infosys Technologies
11.2018 - 11.2020

Senior Developer

Snapdeal
07.2015 - 03.2018

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Jasmeet Singh