Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Overview
6
6
years of professional experience
Work History
Staff Member (Customer Service)
Tim Hortons
09.2022 - Current
I do work at the front counter in where usually I deal with customers, resulting in enhanced customer service skills.
While taking customer orders, I make different types of coffee as a barista and maintain standards as per company policy
I do work in drive-thru, which helps to build time management and Canadian payroll currency
In Tim Horton's we work as a team, resulting in adapting teamwork skills and managing skills.
Increased employee productivity by implementing efficient work processes and time management strategies.
Production Engineer
Harsimran International
12.2020 - 07.2021
Improved production efficiency by developing and implementing new manufacturing processes.
In this industry I usually dealt with dispatch as well production. As a result, the sales increased by 2% per month (C$ 8,200 increase/month)
In this organization, we used myriad of cost cutting techniques (Kaizen, Poke-Yoke), which leads to escalating PAT by 3%
Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
Enhanced product quality with the implementation of rigorous testing procedures and quality control measures.
I led 87 employees, which built leadership skills.
Production planning and control Engineer/Supply chain Engineer
New Swan Enterprises (Unit-VI)
05.2018 - 11.2020
I worked as a single window person for a Honda 2-wheeler-4F plant, who directly dealt with customers which my customer service skills.
Reduced manufacturing lead times through effective demand forecasting and resource allocation.
Increased on-time delivery rates through meticulous scheduling and proactive communication with cross-functional teams.
Everyday morning as per customer criticality, I give plan to production manager what to manufacture.
Collaborated with engineering teams to improve product designs, resulting in reduced production costs and increased quality.
After giving the plan, also take follow up from different departments (Production, Store, Packing, Purchase) about the various products (child parts) and then procure for them whatever they need.
For dispatch, arrange a vehicle from the logistics concern person for sending the finished goods.
Every week arranged meetings with the plant head and Vice-president in which I showed my presentation skills and give an overview of various things (purchase cost, total weekly sales, breakdown data, cutting cost, employee cost, outsourcing cost).
Facilitated cross-training initiatives for production staff, enhancing team flexibility and overall operational performance.
Kavita Arora, Tim Hortons Manager, 1401 Ellesmere Road, Scarborough
Hobbies and Interests
Cricket
Sleeping
Video Games
Listening Music
Travelling
Socialize
Build network
Training
Hero Steels (Maintenace Department Trainee), I used to get training regarding preventive Maintenance of 4-High Rolling, 6-High Rolling, and Cold Roll Sheet shining machines as well as Annealing Process Furnace. I got knowledge of different Lathe, Shaper, and Hacksaw Cutting tools and processes. I Used to learn MIG Welding, TIG Welding, and Oxygen sheet Cutter. Major Project I gave the cost-saving Eco-Friendly project to Hero Steels, in which I replaced the usage of the Steam boiler with an Electric Heater for the heating of HCL acid, which was used for the pickling process of the Hot-rolling sheet. The ROI of that project was 5 Months, and the cost saving was approx. 10 Lakhs Rupees per year.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Staff Member (Customer Service)
Tim Hortons
09.2022 - Current
Production Engineer
Harsimran International
12.2020 - 07.2021
Production planning and control Engineer/Supply chain Engineer