Jasmeet Rajput
Severn Bridge,ON
Summary
Proven track record in enhancing customer satisfaction, demonstrated during tenure at Bayview Wildwood Resort by expertly managing guest relations and complaint resolution. Skilled in POS system operation and maintaining sanitation standards, I excel in fast-paced environments, significantly improving service efficiency. My ability to foster warm customer relationships and a flexible schedule stands out, making me a valuable asset to any team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Bayview Wildwood Resort
04.2023 - Current
- Greeted guests warmly to foster welcoming environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Demonstrated success in maintaining high level of customer satisfaction.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Addressed and handled customer complaints in polite and professional manner.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Lift Operator
Mount Saint Louis
12.2023 - 04.2024
- Slowed lift down or stopped it in case of high-risk or young riders.
- Communicated with other lift operators about high-risk lift riders.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided physical assistance to guests as required.
- Learned and enforced lift rules, policies and procedures.
- Inspected snowboarders for leashes before allowing on lift.
- Alerted mountain staff of any serious problems on lift.
- Helped guests get on and off lift.
- Maintained lift mazes, ramps and signs.
- Collaborated with ski patrol to perform lift evacuation.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Issued tickets to customers and collected payment and fees for desired services.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Customer Service Representative
Firehouse Subs
09.2022 - 03.2023
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Diploma - Hospitality And Tourism Management
Georgian College of Applied Arts And Technology
Barrie, ON04.2024
Skills
- Menu Recommendations
- Flexible Schedule
- POS System Operation
- Food Running
- Payment Processing
- Food handling safety
- Upselling
- Sanitation Standards
- Guest Relations
- Point of Sale
- Drinking age verification
- Cleaning and sanitizing
- Complaint Handling
- Guest service
- Allergy awareness
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- CPR and First Aid, Georgian College - 2022
- Smart Serve, Georgian College - 2022
- WHIMIS, Georgian College- 2022
- Health and Safety, Georgian College-2023
- Basic Food Handler, Georgian College-2022
- Preventing Human Trafficking, Georgian College-2022
- Integrated Accessibility Standards Regulation, Georgian College-2022
- Human Rights 101, Georgian College, 2022
Timeline
Lift Operator
Mount Saint Louis
12.2023 - 04.2024
Food and Beverage Server
Bayview Wildwood Resort
04.2023 - Current
Customer Service Representative
Firehouse Subs
09.2022 - 03.2023
Diploma - Hospitality And Tourism Management
Georgian College of Applied Arts And Technology
- CPR and First Aid, Georgian College - 2022
- Smart Serve, Georgian College - 2022
- WHIMIS, Georgian College- 2022
- Health and Safety, Georgian College-2023
- Basic Food Handler, Georgian College-2022
- Preventing Human Trafficking, Georgian College-2022
- Integrated Accessibility Standards Regulation, Georgian College-2022
- Human Rights 101, Georgian College, 2022
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