Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
References
Timeline
Generic

Jasmeet Kour

2 Farad Court, Brampton,Ontario

Summary

Dynamic individual with hands-on experience in Customer Services and Human Resources and have talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior HR/Operations Coordinator

Compass One Healthcare
11.2024 - Current
  • Maintained compliance with federal, state, and local employment laws by staying up-to-date on regulations and updating policies accordingly.
  • Streamlined HR processes by implementing new software and tools to improve efficiency and reduce errors.
  • Coordinated onboarding for new hires, ensuring smooth integration into the company culture and timely completion of necessary paperwork.
  • Created an effective employee recognition program that motivated staff members and promoted a culture of appreciation.
  • Implemented best practices to elevate service delivery standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reported issues to higher management with great detail.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
  • Worked with vendors to make purchases and reconcile invoices.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
  • Oversaw day-to-day operations of large teams across several sites.
  • Boosted productivity by establishing effective communication channels between departments.
  • Guided team efforts to enhance overall productivity and morale.

Customer Service Representative/ Admin Assistant

City of Brampton
09.2022 - Current
  • Company Overview: Recreation
  • Proficient in using Computer systems and software like Microsoft, Perfect mind Xplor, and PM Scan
  • Lead and mentored a team of customer service representatives, delivering continuous guidance and training to enhance service quality and boost team performance
  • Handle payments for program registrations, facility bookings (meeting rooms, Gymnasiums, Arenas), memberships, and point-of-sale transactions, ensuring accuracy and efficiency
  • Assist the facility clerk with various administrative duties, including processing daily deposits, completing payroll, preparing revenue reports, and managing documentation such as rental agreements, insurance forms, and alcohol permits
  • Review and ensure accuracy of bookings on Xplor, actively following up on action items in SharePoint and Communicate with clients regarding pending bookings and payment status
  • Assist team members in resolving complex customer service issues with professionalism and courtesy, ensuring high levels of customer satisfaction
  • Manage incoming telephone calls, addressing customer inquiries and concerns effectively while maintaining a professional demeanor
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Collaborate with team members to develop best practices for consistent customer service delivery
  • Recreation
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Regional Talent Acquisition Specialist

Alexander Mann Solutions (Formerly Hire Power Inc) Signature Aviation
08.2022 - 05.2024
  • Company Overview: Canada and US
  • Source, screen, and interview candidates for various unionized and non-unionized aviation roles including pilots, technicians, and ground staff across Canada and the United States
  • Ensured compliance with all federal, state, and local regulations related to recruitment practices
  • Partnered with HR teams to develop attractive compensation packages for new hires, ensuring competitiveness within the market
  • Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency
  • Increased diversity within the organization by implementing inclusive recruiting strategies to attract a wide range of talent
  • Streamlined recruitment processes by implementing effective applicant tracking systems (ATS) like Oracle, Radancy Hourly, etc., and organizational tools for increased efficiency and managing candidate flow
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool
  • Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills
  • Negotiate and extend job offers to candidates, ensuring alignment with company culture and values
  • Maintain relationships with aviation industry professionals and networks to stay updated on industry trends and best practices
  • Canada and US
  • Conducted thorough interviews and assessments to identify top talent for various positions.
  • Sourced candidates using social media platforms, increasing visibility of open positions.

Regional Talent Acquisition Consultant

Alexander Mann Solutions (Formerly Hire Power Inc) Paramed Home Healthcare
07.2022 - 05.2023
  • Company Overview: North York, ON
  • Collaborated with the Branch area Director and Care & Services Manager to develop and execute a solid recruitment strategy to meet the volume of business
  • Headed campus recruitment efforts with job fairs at various colleges in Ontario and Nova Scotia
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Led the full cycle recruitment for various Office and healthcare roles in various regions across Ontario and Nova Scotia including but not limited to Nurses, PSWs, HSWs, Social Workers, Physiotherapists, Occupational Therapists, Social Workers, Continuing Care Assistants, Continuing Care Assistant in Training, Assignment Coordinators, Office Receptionists etc
  • Develop a pool of qualified candidates for office positions as well as for both unionized (such as WUCC, SEIU, ONA, etc.) and non-unionized healthcare professionals and extend offers and negotiate (where appropriate) in alignment with the branch needs
  • Posting different job positions, reviewing resumes, screening, and interviewing applicants Virtually and over the phone, coordinating interviews with senior management, checking references, extending offers to top candidates, and preparing job offers and employment agreements
  • Prioritize recruitment needs of the branch based on guidance from the Area Director and Care Manager to ensure staffing capacity is equal to client care volumes
  • Provided input to the HR Manager regarding local developments, which impacted our recruiting success (i.e., competitive compensation and benefits data) and recommended appropriate changes based on local market activities
  • Monitor retention of new hires and understand reasons for turnover to incorporate this in the recruitment/ retention strategy
  • Proficient in using multiple ATS such as Workday, indeed, LinkedIn Recruiter, Talcura
  • North York, ON
  • Maintained compliance with all relevant employment laws during the recruitment process, mitigating risks to the organization.
  • Implemented data-driven decision-making processes in talent acquisition efforts, continuously optimizing for success.

Human Resources Recruitment Specialist

Paragon Protection Ltd.
03.2021 - 06.2022
  • Company Overview: Mississauga, ON
  • Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly qualified candidates and develop a robust talent pool
  • Reduced time-to-fill open positions by implementing targeted recruitment strategies
  • Facilitated interview panels involving multiple stakeholders to ensure a holistic evaluation of potential candidates
  • Led internal training sessions on interview techniques and best practices for hiring managers to improve overall candidate assessment processes
  • Managed full recruitment life cycle for 50+ sites in the Greater Toronto Area and provided HR support, including onboarding, training, and policy guidance
  • Organized job fairs and campus events to generate interest in available opportunities within the organization
  • Continuously monitored labor market trends to proactively identify potential talent needs, adjusting recruitment strategies accordingly
  • Mississauga, ON
  • Interviewed candidates and conducted background checks and verification.

Lead Security Guard

Paragon Protection Limited.
03.2020 - 02.2021
  • Documented daily activities and incidents in security logs.
  • Collaborated with local law enforcement during incidents.
  • Assisted visitors by providing directions and answering inquiries.
  • Responded to alarms and emergencies, ensuring prompt action.
  • Coordinated with management to address security concerns.
  • Assisted management in developing robust security policies tailored to the organization''s needs and industry best practices.
  • Conducted investigations into reported incidents promptly and thoroughly, gathering evidence for appropriate action or resolution.
  • Collaborated with local law enforcement agencies when necessary, strengthening relationships and promoting safety.
  • Provided thorough training for new hires, fostering a competent and efficient security workforce.
  • Mentored junior security guards providing guidance on best practices as well as professional development support.
  • Maintained detailed records of daily activities, incidents, and visitor logs to ensure accurate documentation.
  • Improved communication within the security team by establishing clear lines of reporting and information sharing processes.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.

Front Desk Rooms Controller / Rooms Manager

Delta Hotels by Marriott International.
12.2017 - 02.2020
  • Company Overview: Winnipeg, MB
  • Acted as a Front Officer Manager to assist with escalated guest issues, interview & train new hires
  • Processed guest check-ins/check-outs and room assignments following the hotel's rate structures, discounts, and sell-up strategies
  • Coordinated with other hotel departments to ensure seamless guest experiences during their stay
  • Managed relationships with VIP clientele like AHL and NHL teams effectively, ensuring personalized attention that resulted in repeat business
  • Acted as a Front Officer Manager to assist with escalated guest issues, interview & train new hires
  • Processed guest check-ins/check-outs and room assignments following the hotel's rate structures, discounts, and sell-up strategies
  • Trained new employees on standards and hotel procedures while upholding high standards for customer service and leading by example
  • Assisted revenue management in identifying high-demand periods and adjusting pricing strategies accordingly for maximum profitability
  • Winnipeg, MB
  • Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
  • Optimized room occupancy rates with strategic planning and coordination among departments.

Education

Certified Human Resources Professional (CHRP) - Human Resources

University of Toronto
Toronto, ON
04-2025

Certificate in Business Administration - Hospitality and Tourism Management

Manitoba Institute of Trades And Technology
Winnipeg, MB
01.2016

Skills

  • HR policies implementation
  • Onboarding coordination
  • Payroll processing
  • Recruitment and selection
  • Talent acquisition
  • Confidential document control
  • Background checks
  • Fluent in English, Hindi, Punjabi
  • Workforce improvements
  • Compliance

Personal Information

Title: Talent Acquisition Specialist

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Professional Working

Certification

Restricted Operator Certificate - Aeronautical (ROC-A)

Emergency First Aid with CPR C

Valid Non-Restricted Ontario G license

References

Available upon request

Timeline

Senior HR/Operations Coordinator

Compass One Healthcare
11.2024 - Current

Customer Service Representative/ Admin Assistant

City of Brampton
09.2022 - Current

Regional Talent Acquisition Specialist

Alexander Mann Solutions (Formerly Hire Power Inc) Signature Aviation
08.2022 - 05.2024

Regional Talent Acquisition Consultant

Alexander Mann Solutions (Formerly Hire Power Inc) Paramed Home Healthcare
07.2022 - 05.2023

Human Resources Recruitment Specialist

Paragon Protection Ltd.
03.2021 - 06.2022

Lead Security Guard

Paragon Protection Limited.
03.2020 - 02.2021

Front Desk Rooms Controller / Rooms Manager

Delta Hotels by Marriott International.
12.2017 - 02.2020

Certified Human Resources Professional (CHRP) - Human Resources

University of Toronto

Certificate in Business Administration - Hospitality and Tourism Management

Manitoba Institute of Trades And Technology

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Jasmeet Kour