Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jasmeet Kour

Brampton,Canada

Summary

Proven leader with a track record of enhancing operational efficiency and employee performance at Marriott International, Inc. Skilled in operations management and training, adept at driving results through strategic planning and quality assurance. Excelled in improving customer satisfaction and reducing costs, demonstrating exceptional organizational and mentoring abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

Marriott International, Inc.
07.2023 - Current
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager, Assistant General Manager and Department Heads in different operational issues and promotional activities.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Optimized inventory management by closely monitoring stock levels and placing timely orders.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
  • Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
  • Handled problematic customers and clients to assist team members and maintain excellent customer service.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.

Manager on Duty

IHG - InterContinental Hotels Group
11.2021 - 01.2023
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Managed daily operations, check-in, check-out and future bookings.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Monitored safety procedures to ensure a secure environment for both guests and employees.

Kitchen Helper

A&W® Restaurants
03.2019 - 09.2022
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Monitored food temperature, discarding items not stored correctly.
  • Trained new staff on food preparation and safety procedures.

Technical Support Consultant

Rogers Communications
07.2020 - 03.2021
  • Ensured data security by implementing stringent backup protocols, safeguarding vital company information from loss or corruption.
  • Participated actively in continuous learning opportunities to maintain proficiency in relevant technologies and methodologies.
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
  • Identified opportunities for process improvement by analyzing current workflows and suggesting strategic enhancements.
  • Implemented proactive monitoring systems that minimized potential technical issues before escalating into critical incidents.
  • Reduced downtime, optimizing system functionality through regular maintenance and software updates.

Education

Master of Management - Organization Management

Crandall University
Moncton, NB
12.2019

Bachelor of Engineering - IT

University of Jammu
Jammu
07.2015

Skills

  • Training and mentoring
  • Employee Supervision
  • Purchasing and planning
  • Scheduling Coordination
  • Performance Analysis
  • Operations Management
  • Operational Efficiency
  • Business Forecasting
  • Inventory Control
  • Sales Promotion
  • Delegating Work
  • Budget Control
  • Special Promotions Planning
  • P&L Management
  • Quality Assurance

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • SmartServe Ontario License
  • CPR Certified

Timeline

Assistant Manager of Operations

Marriott International, Inc.
07.2023 - Current

Manager on Duty

IHG - InterContinental Hotels Group
11.2021 - 01.2023

Technical Support Consultant

Rogers Communications
07.2020 - 03.2021

Kitchen Helper

A&W® Restaurants
03.2019 - 09.2022

Master of Management - Organization Management

Crandall University

Bachelor of Engineering - IT

University of Jammu

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Jasmeet Kour