Jasmeet Kaur
Chilliwack,BC
Summary
Dynamic professional with over 7 years of diverse experience in retail, travel, and healthcare sectors, demonstrating a proven ability to lead teams and solve complex problems. Expertise in driving team productivity and enhancing customer satisfaction through strategic initiatives and effective communication. Proficient in managing high-volume workloads while implementing innovative solutions that improve operational efficiency and streamline processes. Committed to fostering a collaborative work environment that empowers team members to achieve optimal results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Harrison Hot Springs Resort
10.2024 - Current
- Supervised daily operations, ensuring adherence to service standards and guest satisfaction.
- Trained and mentored staff on operational procedures and customer service best practices.
- Coordinated staff schedules to optimize coverage during peak periods and special events.
- Resolved guest complaints promptly, maintaining high levels of service quality and satisfaction.
- Monitored inventory levels, ensuring timely replenishment of supplies for seamless operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained database systems to track and analyze operational data.
Front store supervisor
Mark's Canadian clothing and footwear
05.2023 - 05.2024
- Supervise daily store operations, ensuring efficiency and high customer satisfaction.
- Train and mentor staff, enhancing team productivity and morale.
- Manage inventory levels, reducing stock discrepancies and improving turnover rates.
- Resolve customer complaints swiftly, maintaining a positive store reputation.
- Implement sales strategies, achieving measurable revenue growth.
Travel Experience Counsellor
Carlson wagonlit travel
04.2019 - 05.2023
- Managed GDS operations, specializing in Sabre & Amadeus systems
- Provided 24/7 support for corporate travel-related queries
- Expertly navigated complex travel changes and emergencies
- Adhered to strict quality parameters
- Worked across multiple processes including HP, GE and emergency travel desk
Education
Bachelors -
IGNOU
Secondary School Examination - undefined
NIOS
Higher Secondary School Examination - undefined
CBSE
Skills
- Training and mentoring
- Staff management
- Customer service
- Team building
- Operations management
- Staff discipline
Certification
Food Safe
Serve it Right
Timeline
Supervisor
Harrison Hot Springs Resort
10.2024 - Current
Front store supervisor
Mark's Canadian clothing and footwear
05.2023 - 05.2024
Travel Experience Counsellor
Carlson wagonlit travel
04.2019 - 05.2023
Secondary School Examination - undefined
NIOS
Higher Secondary School Examination - undefined
CBSE
Bachelors -
IGNOU
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