Jasleen Kaur
Calgary,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative & Material Handler
Crest Paint
01.2020 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Cashier & Server
Chick Fish
01.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Representative
Spice Retail Ltd.
11.2016 - 11.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
Education
Partap College of Education
Ludhiana 03-2016
Master of Arts -
Punjab University
Chandigarh 01-2015
Bachelor of Arts -
Punjab University
Chandigarh 01.2013
Diploma - Garment Manufacturing Technology
Industrial Training Institute
Chandigarh 01.2010
Skills
- Proficient in conflict management
- Strong technical computer knowledge
- Advanced Excel skills
- Financial processing expertise
- Customer feedback assessment
- Customer engagement strategies
- Staff training
- Customer education
- Proven track record in product sales
- Training development aptitude
- Professional telephone demeanor
Languages
English
Full Professional
Timeline
Customer Service Representative & Material Handler
Crest Paint
01.2020 - 01.2025
Cashier & Server
Chick Fish
01.2019 - 01.2020
Customer Representative
Spice Retail Ltd.
11.2016 - 11.2018
Partap College of Education
Master of Arts -
Punjab University
Bachelor of Arts -
Punjab University
Diploma - Garment Manufacturing Technology
Industrial Training Institute
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