Jasmeet Kaur
Brantford,Ontario
Summary
I have completed my study in Conestoga college in information security which taught me a lot. I have worked as a Technical Representative in eClerx in india. I have experience and have better knowledge which can be good for future assignments. I am willing to move to from one city to another if required.
Highly professional, dependable, reliable and able to perform duties with minimal supervision. Skilled in clients. relations and negotiations; talented at building and maintaining "win-win" partnerships. Excellent organizational, and time management abilities accustomed to handling multiple ongoing activities in a fast-paced and time-sensitive environment. responsible for receiving, scheduling, tracking and invoicing orders for delivery Prepare and issuing daily production reports. To perform the repair and installation of home services and managed the schedules of technician Quick learner, great with technology, strong work ethics and multitasking.
Overview
9
9
years of professional experience
Work History
Machine Operator
Treehouse
06.2024 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Collaborated with team members to optimize production processes and improve overall performance.
Team Member
Tim Hortons
06.2023 - 08.2024
- Be able to handle customer complaints in a professional manner
- Be able to work in a fast-paced environment
- Be able to work well under pressure
- Be able to take direction well
- Have a positive attitude
- Be a team player
- Be able to work early mornings, evenings, and weekends
- Be able to lift up to 50 lbs
Team Member
Dairy Queen
09.2022 - 07.2023
- Prepare food items according to Dairy Queen standards, operate kitchen equipment, and maintain a clean work environment
- Handle cash transactions, stock inventory, and collaborate with colleagues to ensure efficient operations
- Adherence to company policies, product knowledge, and effective communication
- Engage in upselling and promotion, resolve customer issues professionally, and perform opening and closing duties to ensure a smooth daily operation of the restaurant
Senior Analyst(Technical Support and customer service Representative)
Eclerx Service Limited
07.2016 - 02.2021
- Involves coordinating and managing the flow of work within the organization
- Ensuring seamless communication and efficient resolution of customer inquiries
- Responsibilities include receiving and processing service requests, dispatching field service personnel, and maintaining clear and timely communication with customers
- Involve allocating resources effectively, prioritizing tasks, and optimizing schedules to meet customer needs
- Dispatchers often use software systems to track service requests, monitor field personnel, and update customers on the status of their requests
- In addition, collaborate with various departments to address issues and improve overall service delivery
- Customer satisfaction is a key focus, so maintaining a professional and helpful demeanour is essential
- Troubleshoot and resolve customer concerns, providing accurate and timely information
- Effective coordination with field service teams, logistics, and other stakeholders is crucial for successful dispatch operations
- Attention to detail, multitasking abilities, and strong communication skills
- Contribute to a positive customer experience by ensuring timely and efficient resolution of service requests while maintaining clear communication and coordination throughout the process
Education
Post-Graduation - Information Technology Network Security
Conestoga College
Waterloo, ON04.2024
Wireless Network Infrastructure -
Conestoga College
Waterloo, ON04.2023
Bachelor of Technology - Electronics and Communications
Punjab Technical University (PTU) - Engineering & Technology (S.B.B.S.I.E.T)
Punjab06.2015
Skills
- Technical skill
- Problem-solving skill
- Communication skill
- Organizational skill
- Adaptability skill
Timeline
Machine Operator
Treehouse
06.2024 - Current
Team Member
Tim Hortons
06.2023 - 08.2024
Team Member
Dairy Queen
09.2022 - 07.2023
Senior Analyst(Technical Support and customer service Representative)
Eclerx Service Limited
07.2016 - 02.2021
Post-Graduation - Information Technology Network Security
Conestoga College
Wireless Network Infrastructure -
Conestoga College
Bachelor of Technology - Electronics and Communications
Punjab Technical University (PTU) - Engineering & Technology (S.B.B.S.I.E.T)
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