Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Jasmeet Kaur

Niagara falls,Canada

Summary

Experienced Manager with a versatile skill set and a track record of success in the fast-paced environment of Dairy Queen. Proficient in staff management and business administration, consistently excelling in enhancing team productivity and implementing cost-saving strategies. Strong problem-solving abilities and effective communication skills instrumental in driving significant improvements in customer service and operational efficiency.

Overview

8
8
years of professional experience

Work History

Manager

Dairy Queen
10.2022 - Current
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests
  • Oversaw personnel to maintain adequate staffing and minimize overtime
  • Enforced work practices and procedures to reduce workplace safety and health hazards
  • Resolved conflicts between team members promptly using sound judgment based on company policies
  • Analyzed and resolved quality and customer service issues, recommending system improvements
  • Provided efficient and courteous service to customers at all times
  • Achieved sales goals and delivered operational excellence to maximize efficiency and minimize loss
  • Analyzed operational problems, such as theft, and wastage and established procedures to alleviate these problems
  • Collaborated with kitchen staff regarding menu changes and special orders for customers with dietary restrictions

Cafe Supervisor

Adam's Cafe
03.2020 - 08.2021
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Collaborated with staff to develop and carry out processes, resulting in improved performance
  • Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques
  • Developed departmental objectives, budgets, policies, procedures, and strategies
  • Participated in ongoing training to enhance own job skills and knowledge
  • Negotiated contracts with vendors and suppliers
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
  • Organized workflow tasks to prevent downtime and production gaps
  • Motivated employees to reach highest professional potential
  • Oversaw the training of new employees on job responsibilities and expectations

Manager

Hungry Jacks
09.2016 - 07.2021

Front Desk Representative

Punthill Apartment Hotels
01.2018 - 12.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.

Education

MBA - Business

Charles Darwin university
11.2018

Skills

  • Manager
  • Team Leadership
  • Time Management
  • Staff Management
  • Verbal and written communication
  • Business Administration
  • Expense Tracking
  • Problem-solving abilities

Languages

English
Full Professional

Timeline

Manager

Dairy Queen
10.2022 - Current

Cafe Supervisor

Adam's Cafe
03.2020 - 08.2021

Front Desk Representative

Punthill Apartment Hotels
01.2018 - 12.2018

Manager

Hungry Jacks
09.2016 - 07.2021

MBA - Business

Charles Darwin university

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Jasmeet Kaur