Jasmeet Kaur
Winnipeg,CA
Summary
Over 4 years of experience as a Customer Service Representative with a strong background as an organized and dedicated Administrative Assistant. Proven track record of delivering exceptional customer service in fast-paced environments. Known for keen attention to detail and effective decision-making skills, adept at managing multiple tasks simultaneously.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Best Western Plus Hotel
03.2023 - Current
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided detailed breakdowns of charges to customers, ensuring clear understanding of their bills
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Built long terms relationship with frequent guests for repeat business through personalized attention to their preferences.
- Mentored new front desk hired so they are well versed with company policies and procedures.
CUSTOMER SERVICE REPRESENTATIVE
Razir Transport
10.2021 - Current
- Consistently surpassed performance metrics, earning recognition as a top performer within the team.
- Managed a high volume of incoming calls and responded promptly to emails, effectively addressing customer inquiries and concerns.
- Showcased emotional intelligence in handling client escalations by maintaining professionalism while resolving issues to ensure client satisfactions.
- Utilized Axon software for accurate data entry of customer service information, supporting future load planning.
- Demonstrated continuous improvement mindset by proposing and implementing ideas to enhance customer service process.
INVENTORY SPECIALIST
DSV Solutions Inc.
01.2020 - 09.2021
- Conducted daily analyses to anticipate and quickly resolve potential inventory problems as they arose.
- Resolved inventory discrepancies, problem orders and intercompany transfer issues.
- Reported, monitored, and reviewed daily inventory adjustments and changes.
- Prepared and uploaded comprehensive inventory reports using Excel, ensuring accurate figures for shipping and receiving products were submitted to the customer portal by day’s end.
- Worked hand in hand with store's CSRs to find and complete unknown item numbers to enter into the inventory list.
Education
DIPLOMA - Client Service Specialist
Manitoba Institute of Trades And Technology
Winnipeg, MB03.2022
DIPLOMA - Supply Chain Management
Montreal College of IT
Montreal, Canada02.2021
HIGH SCHOOL - Commerce
St. Xavier's High School
India01.2018
Skills
- Database Management Systems
- Excellent Communication Skills
- Problem Solving Skills
- Administrative Skills
- Office Management
- Microsoft Office
- Listening Skills
- Time Management
Timeline
Front Desk Agent
Best Western Plus Hotel
03.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Razir Transport
10.2021 - Current
INVENTORY SPECIALIST
DSV Solutions Inc.
01.2020 - 09.2021
DIPLOMA - Client Service Specialist
Manitoba Institute of Trades And Technology
DIPLOMA - Supply Chain Management
Montreal College of IT
HIGH SCHOOL - Commerce
St. Xavier's High School
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