Jasmeet Kaur
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
OTG Management Inc.
11.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Associate Key Relationship Manager
ICICI Prudential Life Insurance Co
04.2022 - 06.2022
- Developed customized financial strategies for clients, resulting in increased asset retention and growth.
- Collaborated with cross-functional teams to develop and implement innovative marketing campaigns that attracted new clients.
- Conducted comprehensive client reviews, ensuring alignment of financial goals and investment portfolios.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to mutual fund investments.
- Increased assets under management through proactive prospecting and relationship-building with new and existing clients.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Streamlined the application process for clients, resulting in quicker policy approvals and increased client retention.
Customer Relationship Officer
Bandhan Bank Ltd
01.2020 - 04.2022
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Processing all the cash transactions and cheques in an accurate manner.
- Completing the Sales targets by Opening Accounts, Life Insurance, Health Insurance and Mutual Funds
- Increased customer loyalty through the development of personalized relationships with clients.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Project Management
Toronto Metropolitan University
Toronto, ON04.2024
Business Management
Toronto Metropolitan University
Toronto, ON06.2023
MBA - Marketing And HR
Chandigarh University
Chandigarh06.2020
Bachelor of Science - Computer Science
Dav College
Jalandhar, Punjab06.2018
Skills
- Cash Handling
- Product Recommendations
- Customer Service
- Customer Assistance
- Payment Processing
- Time Management Skills
- Point of Sale Proficiency
- Cash Handling and Management
- Effective Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Interpersonal Skills
- Lead Development
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
- MS- EXCEL, COURSERA
- Smart Serve
- Food Handling and Maintenance
Timeline
Cashier
OTG Management Inc.
11.2022 - Current
Associate Key Relationship Manager
ICICI Prudential Life Insurance Co
04.2022 - 06.2022
Customer Relationship Officer
Bandhan Bank Ltd
01.2020 - 04.2022
Project Management
Toronto Metropolitan University
Business Management
Toronto Metropolitan University
MBA - Marketing And HR
Chandigarh University
Bachelor of Science - Computer Science
Dav College
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