Jasmeet Kaur

Started as a customer service representative. Three months later, promoted to the offline team and have been working as a point of contact for the last two years.

As a call agent

• Enhanced customer satisfaction by promptly addressing concerns or complaints with empathy and providing accurate information
• Assisted customers in navigating company's website and placing online orders, improving overall user experience
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike

As a point of contact for Store Request team (Tier 2 agent)

• Efficiently working experience with Zendesk and Salesforce
• Maintained service level as assigned by the clients by assigning work to the team on a daily basis ensuring timely completion of store’s requests
• Escalation point of contact for the team and ensured closure of escalated requests to meet store and customer needs
• Gave training, provided coaching and mentoring to new team members, contributing to their successful integration into the team
• Made sure the correct information is being documented in SR Tracker, Salesforce and Zendesk by me and other team members
• Provided support to the team for challenging cases and escalated cases when needed
• Always believe in one-time resolution for better customer experience
• Working towards effective workflow and continuous improvement of the team
• Exceeded performance metrics consistently, earning recognition as a top performer within the team

• Did photo editing for websites and social media platforms in Photoshop
• Created unique and rich content for websites under making
• Wrote and edited articles/blogs for different sites
• Performed each task with a focus on quality and efficiency
• Always worked in harmony with co-workers in completing the jobs assigned by the manager.

• Provided consultation to students during the preparation for the IELTS Exams
• Organized supplementary materials and used to create daily lesson plans for students
• Instructed more than 20 students through lectures, discussions, and group activities
• Earned a reputation for good communication and support for students.