Jasmeet Kaur
Winnipeg,Manitoba
Overview
5
5
years of professional experience
3
3
Certification
Work History
Restaurant Care Specialist
Skipthedishes
03.2021 - Current
- Managed a high volume of incoming customer and restaurant inquiries through various channels, including phone calls, emails ensuring timely and accurate resolution and Achieve a 90% issue resolution rate, maintaining high customer and restaurant satisfaction levels.
- Resolved 400+ customer issues, including orders, deliveries, and product inquiries, achieving a 95% resolution rate and boosting overall satisfaction and positive brand image through problem-solving.
- Worked with over 500 restaurants to address operational issues, leading to a 10% faster order processing and 98% order accuracy.
Crew Trainer
McDonald's
03.2019 - Current
- Trained more than 20 employees in customer service, food safety, and performance requirements. This effort resulted in a highly skilled and efficient team achieving a 20% increase in productivity and a 90% adherence rate to company standards.
- Consistently provided excellent customer service by addressing and resolving 95% of customer inquiries and concerns within 24 hours, resulting in high customer satisfaction ratings.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Handling Cash and work with Team Members to achieve Goals.
Education
Certificate - Data Analytics
Google (Coursera)
Online08.2023
Diploma - Software Developer
Manitona Institute of Trades And Techonology
Winnipeg, MB08.2023
Skills
Data analysis
Data Cleaning
Data Visualization
R , Python ,HTML, CSS, JavaScript, React, C# and Net
Data driven decision making
Documentation
Calculation and analysis in SQL, Excel and Spreadsheets
Effective Presentations
Tableau, Dashboard
Customer Service Skills
Communication Skills
Problem-Solving Skills
Cash Handling
Station Preparation
Cash Register Operations
Staff Training
Safe Food Handling
Certification
- Enrolled in data analyst cohort Program at my workplace Skipthedishes and finished successfully.
- Data Analyst
- Software Developer
- Food Handler Certificate
Projects
Title: Covid Data Analysis -August 2023
● Conducted data cleaning, transforming raw data into a usable format (SQL) for analysis.
● Utilized BigQuery to query and analyze large datasets.
● Employed data visualization tools such as Tableau to create insightful created dashboards and reports
● Ensured data integrity and quality through rigorous data preprocessing and validation procedures.
Title: Bellabeat -August 2023
● Successfully cleaned and prepared raw Fitbit data, resolving missing values and outliers using R to ensure data quality.
● Engineered new features to enhance analysis, such as calculating average daily steps, sleep efficiency, and identifying sedentary periods.
● Utilized data visualization tools R to create informative charts and graphs, effectively communicating findings to non-technical stakeholders.
Title: Lorem Ipsum Website 2020
Summary: Created a website with HTML and CSS having 4 pages linked to each other which is responsive.
Title: Classic Arcade Game 2020
Summary: Accomplished using Object Oriented JavaScript. By using, game loop engine,constructed a game which controlled player and enemies in the game
Summary
Versatile individual with experience collecting, transforming and organizing data for analysis to help make informed decisions.Excellent understanding and proficiency of platforms for effective data analysis , including SQL, spreadsheets, Tableau and R. strong communication, orgainzational, and analytical skills. Recently completed the Google Data Analytics Certificate-a rigorous, hand-on Program that covers the entire scoop of the data analysis process.
Timeline
Restaurant Care Specialist
Skipthedishes
03.2021 - Current
Crew Trainer
McDonald's
03.2019 - Current
Certificate - Data Analytics
Google (Coursera)
Diploma - Software Developer
Manitona Institute of Trades And Techonology
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