Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jasmeet Chouhan

Brampton,ON

Summary

Customer service representative with over 5 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively full the managerial role in your company.

Overview

3
years of professional experience
4
years of post-secondary education

Work History

HVAC
Brampton, ON

Customer service representative/ dispatcher
12.2021 - 09.2022

Job overview

  • Provide and schedule customers HVAC services request via telephone and e-mail efficiently and accurately into computerized service system
  • Work together with drivers and management to create the most effective delivery routes
  • Participates in feedback sessions with management to improve service level performance at customer sites
  • Manages technician routes using established workforce management system to ensure customer commitments are met
  • Continuously monitor workload and field technicians, including pre-notification of customer and follow-up
  • Basic sales skills, thinks “out of box” to help schedule calls
  • Administered logging procedures including faxes, emails, and web orders
  • Organized dispatch board to keep it current and accurate in accordance with updates from technicians
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Supported productivity increase and business growth through new hire training and mentoring.

Image
Mississauga, ON

optical (supervisor)
01.2020 - 08.2020

Job overview

  • Marketed and prompted optical practice to maximize sales and build patient loyalty
  • Providing information about promotions and specials including frames, lenses, contacts, and accessories
  • Maintained and executed high expectation work atmosphere to provide outstanding, professional customer service
  • Trained and educated staff to meet company guidelines, policies, and goals
  • Maintained and managed the store including associates and the optometrist
  • Entering prescription provided by the doctor into the computer system and take other measurements for vision records
  • Administered payroll for 10 + employees.

LCBO
Brampton, ON

Sales Associate
10.2017 - 01.2019

Job overview

  • Issued receipts, refunds, credits, or change due to customers
  • Ability to answer customer's questions effectively while being able to provide information on both alcoholic and non-alcoholic beverages
  • Processed merchandise returns and exchanges accordingly
  • Stock shelves with inventory and mark prices on shelves and items with care
  • Identify prices of goods and tabulate bills using calculators, cash registers and optical price scanners
  • Suggested items informatively to increase store sales
  • Re-ordering inventory in a timely matter when items drop to a specified level
  • Provide customer service by greeting and assisting customers and responding to customers inquires and complaints.

Global Insurance Company
Richmond Hill, ON

Receptionist
01.2016 - 05.2016

Job overview

  • Responsible for handling all incoming calls and passing messages on to appropriate personal
  • Maintained good working relationship with the claims team at the company's main headquarters
  • Created letters documenting contract and endorsement changes to client
  • Use of various computer applications to enter and retrieve necessary customer data
  • Controlled supplies and maintained office equipment.

Education

York University
Toronto, ON

Bachelor of Engineering from Software Engineering
09.2016 - 06.2020

University Overview

North Park Secondary School

High School Diploma
09.2012 - 1 2014

University Overview

Skills

Public speakingundefined

Timeline

Customer service representative/ dispatcher
HVAC
12.2021 - 09.2022
optical (supervisor)
Image
01.2020 - 08.2020
Sales Associate
LCBO
10.2017 - 01.2019
York University
Bachelor of Engineering from Software Engineering
09.2016 - 06.2020
Receptionist
Global Insurance Company
01.2016 - 05.2016
North Park Secondary School
High School Diploma
09.2012 - 1 2014

Similar Profiles

CREATE PROFILE
Jasmeet Chouhan