JASMEEN KAUR DHILLON
Brampton
Summary
Energetic and detail-oriented professional with extensive experience in quality assurance, laboratory operations, and customer service. Proficient in maintaining accuracy, adhering to safety standards, and ensuring client satisfaction. Skilled multitasker with excellent communication and problem-solving skills. Good at maintaining equipment and workspaces.
Overview
6
6
years of professional experience
Work History
Quality Assurance/Gluer Assistant
Give&Go
06.2021 - 05.2024
- Documentation of startup and shut down all machines of the working line
- Conducted inspections and monitored production processes to ensure compliance with safety and quality standards
- Routine checks and preventative maintenance of equipment along with the cleanliness of the working area
- Follow all regulations, protocols and completion of documentation
- Verified product labeling and final inspection to ensure high-quality output under the site’s quality requirements
- Compliance with QC protocols, Standard Operating Procedures (SOPs), and other established Health & Safety policies to ensure the production of high-quality work and a safe working environment
- Provided feedback to other departments to help improve sales, marketing, business processes and customer satisfaction
Customer Service Representative
Keystone Home Products
09.2019 - 08.2020
- Delivered effective results in the areas of quality, guest service, safety, security, cleanliness, and product preparation
- Handled cash transactions and maintained detailed records in a fast-paced environment
- Understand and adhered to proper food handling, safety, and sanitations standards
- Handle customer complaints by providing solutions, often within a time limit, to ensure the customer is satisfied
- Ensured cleanliness and adherence to safety standards
- Worked with colleagues when necessary to resolve customer complaints
- Learned about the products inside and out to be able to answer any questions from customers
Volunteer Lab Assistant
Dr B Lal Labs
12.2017 - 06.2018
- Collected, labelled and sorted the samples of blood, urine from patients while maintain safety standards
- Analyzed laboratory findings to check the accuracy of the results
- Operated, calibrated, and maintained lab equipment used for quantitative and qualitative analysis
- Ensure safety guidelines in storage and maintenance of fluids and chemical substances
- Communicated technical information about test results to physicians, family members and technicians
- Ensured adherence to safety and housekeeping standards within the laboratory
- Ensuring that all laboratory equipment is maintained, calibrated and verified accordingly
Education
Business Management - undefined
Canadore College
Brampton, ON01.2021
Bachelor’s degree - Biotechnology
Punjabi University
Patiala01.2016
Skills
- Over 3 years extensive experience in Quality Assurance, 1 year in Customers Service and, 1 year experience of Science Teacher and 6 months experience of volunteer medical lab assistant
- Skilled in sample collection, testing, and accurate data entry in line with compliance standards
- Experienced in various laboratory instruments including pH-meter, volumetric flask, burette, viscometers, polarimeter and refractometer, chromatograph, pipette, shakers etc
- Knowledge about filtration, column chromatography, sampling, isolation and detection, and crystallization
- Experienced in volumetric analysis, titrations, operating skills, and handling samples
- Ability to perform various tests like blood count tests, thyroid tests, and urinalysis
- Knowledge of QA/QC protocols, SOPs, and safety policies
- Excellent communication, organizational, and problem-solving skills
- Energetic team player with a proactive approach to resolving issues
- Technical skills: MS Office Suite (Outlook, Excel, Word)
Languages
English
Full Professional
Timeline
Quality Assurance/Gluer Assistant
Give&Go
06.2021 - 05.2024
Customer Service Representative
Keystone Home Products
09.2019 - 08.2020
Volunteer Lab Assistant
Dr B Lal Labs
12.2017 - 06.2018
Business Management - undefined
Canadore College
Bachelor’s degree - Biotechnology
Punjabi University
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