Jasmeen Kaur
One Hundred Mile House ,BC
Summary
Dedicated Hotel Front Desk Professional (NOC 64314) with over 1,560 hours of BC hospitality experience. Expert user of SynXis Property Hub, currently residing in 100 Mile House on a valid employer-specific (closed) work permit. Fully eligible and seeking to transition to the West Kootenay region via the RCIP pathway. I am prepared to apply for a new work permit upon receiving a qualifying job offer and community recommendation.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
The Days Inn By Wyndham
One Hundred Mile House , BC
07.2025 - Current
- Guest Experience: Welcomed guests with friendly, high-quality service and managed efficient check-in/check-out procedures to ensure a positive first impression.
- Problem Solving: Resolved guest complaints and inquiries promptly and professionally, enhancing guest satisfaction ratings through effective communication and adherence to company policies.
- Technical Skills: Accurately managed room reservations, cancellations, and guest accounts using hotel management software SynXis Property Hub.
- Operational Excellence: Collaborated daily with the housekeeping and maintenance teams to ensure room readiness and timely availability for incoming arrivals.
- Financial Accuracy: Processed guest payments and balanced daily shift reports, maintaining a secure and organized front desk environment to support operational integrity.
Skills
Key Skills & Competencies
- Technical: SynXis Property Hub (Sabre), Guest Folio Auditing, Payment Gateway Security
- Service: Service Recovery, Conflict De-escalation, Active Listening, Empathy
- Regional: Rural Community Integration, BC Tourism Knowledge, Local Resident Status
Languages
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
English
Full Professional
Certification
- Serving it right
- RA
Timeline
Hotel Front Desk Clerk
The Days Inn By Wyndham
07.2025 - Current