Jasmeen Kaur
Surrey,BC
Summary
Dynamic professional with a proven track record in high-pressure environments, leveraging exceptional customer service and cash handling expertise to enhance guest experiences and streamline operations at Starbucks . Demonstrated ability to multitask effectively while resolving customer complaints, consistently driving increased loyalty and operational efficiency. Committed to fostering positive interactions and creating memorable experiences that contribute to overall business success. Passionate about delivering top-notch service and optimizing processes for maximum impact.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
09.2024 - Current
- Effectively balanced multiple table responsibilities simultaneously, upholding superior service levels.
- Ensured prompt delivery of food and drinks, prioritizing customer needs.
- Utilized POS system to handle complimentary items.
- Streamlined processes in high-demand periods to ensure superior customer service.
Customer Service Representative
MBD Mall
08.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Computer And Information Systems
Langara College
Vancouver, BC05.2026
High School Diploma -
Kay Jay Model High School
Patiala, Punjab05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Good Communication
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Timeline
Barista
Starbucks
09.2024 - Current
Customer Service Representative
MBD Mall
08.2022 - 01.2023
Associate of Science - Computer And Information Systems
Langara College
High School Diploma -
Kay Jay Model High School
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