Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmeen Kaur

Hamilton,ON

Summary

Driven and adaptable professional with strong experience in customer service, team collaboration, and operational support. Skilled in strategic planning, problem-solving, and conflict resolution, with a proven ability to perform effectively in fast-paced, high-pressure environments. Eager to bring my expertise to a dynamic cabin crew team.

Overview

9
9
years of professional experience

Work History

Quality Control Analyst

Amazon
06.2020 - Current
  • Conducted root cause analysis for recurring issues, developed long-term solutions to prevent recurrence.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Coordinated with other associates on daily work activities to enhance productivity and meet operational objectives. Verified that items correctly matched the sales check for packing and shipment.
  • Functioned as a problem solver, addressing issues related to damage, labeling, and inventory mismatches, achieving an impressive 450 UPH (Units Per Hour) in problem resolution.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate the risk of accidents

Manager's Assistant

Tim Hortons
03.2017 - 05.2020
  • Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
  • Supervised daily operations to achieve performance, quality, and service goals.
  • Provided hands-on customer assistance, evaluated needs, and stayed updated on consumer trends.
  • Handled and resolved customer complaints regarding sales and services, maintaining a high level of client satisfaction, and contributing to service quality improvement.
  • Conducted regular inventory counts to confirm stock levels and forecast future requirements.
  • Developed staff health and safety compliance training, achieving a 99% score from the Board of Health.
  • Recruited, trained, and managed a team of over 10 employees, promoting a positive work culture.
  • Established a cross-training program to ensure staff proficiency across all roles.

Front Desk Receptionist

Milestone Language Training Centre
04.2016 - 12.2016
  • Greeted guests warmly at the front desk, engaged in pleasant conversations, and efficiently managed the check-in process.
  • Ensured the front office remained clean, organized, and inviting, contributing to a professional atmosphere and exceptional visitor experience.
  • Scheduled, coordinated, and confirmed appointments and meetings to ensure smooth daily operations.
  • Provided administrative support through filing, data entry, and document preparation, contributing to improved office operations and workflow.

Education

Advanced Diploma - Computer And Information Systems

Mohawk College of Applied Arts And Technology
Hamilton, ON
12-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Collaboration and teamwork
  • Computer skills
  • Customer relations
  • Inventory management
  • Project management
  • Time management

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Quality Control Analyst

Amazon
06.2020 - Current

Manager's Assistant

Tim Hortons
03.2017 - 05.2020

Front Desk Receptionist

Milestone Language Training Centre
04.2016 - 12.2016

Advanced Diploma - Computer And Information Systems

Mohawk College of Applied Arts And Technology

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Jasmeen Kaur