Summary
Overview
Work History
Education
Skills
Languages
Certification
Certification
Timeline
Generic

Jasmeen Kaur

Saskatoon

Summary

Motivated and seasoned professional with a proven track record in the restaurant industry. Skilled in coaching and inspiring team members to exceed customer service and sales targets. Demonstrates effective leadership and a strong focus on delivering exceptional customer experiences. Committed to continuously improving operational efficiency and maintaining high standards of quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader

McDonald’s
03.2024 - Current
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

Crew member

McDonalds
09.2021 - 03.2024
  • Assumed responsibility for maintaining cleanliness and proper upkeep of the dining room to ensure a pleasant environment for customers
  • Assisted in food preparation, contributing to the efficient operation of the kitchen
  • Developed effective team organization skills, resulting in enhanced efficiency and productivity levels

Cashier / customer service

Church Chicken
12.2021 - 05.2022
  • Executed opening and closing procedures, including cash register reconciliation, restocking, and maintaining cleanliness of the work area
  • Provided exceptional customer service by engaging with customers in a warm and professional manner
  • Processed customer payments accurately using various methods such as cash, credit cards, and checks
  • Managed customer complaints and inquiries with patience and effectiveness
  • Contributed to the training and development of new team members by providing guidance and support

Education

General Business -

Niagara College
Niagara, ON
08.2023

Skills

  • Customer service excellence
  • Check processing
  • Multitasking
  • Food Preparation
  • Staff Training and Development
  • Problem-solving
  • Team supervision
  • Work Planning and Prioritization
  • Coaching and mentoring

Languages

English
Full Professional

Certification

  • First aid and CPR level C

Certification

CPR and first aid level C

Timeline

Team Leader

McDonald’s
03.2024 - Current

Cashier / customer service

Church Chicken
12.2021 - 05.2022

Crew member

McDonalds
09.2021 - 03.2024

General Business -

Niagara College

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Jasmeen Kaur