Jasmeen Kaur
Surrey,BC
Summary
Dedicated customer service representative with extensive industry experience and a proven track record of enhancing customer satisfaction. Recognized for establishing strong client relationships and fostering team collaboration. Driven by a commitment to contribute to company success through effective communication and relationship-building strategies.
Overview
3
3
years of professional experience
Work History
Customer Support Associate
TechMahindra
Surrey, British Columbia
11.2024 - Current
- Maintained records of customer interactions and transactions.
- Engaged with various teams to swiftly address challenging problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assessed customer requirements accurately and in a timely manner.
- Identified opportunities for cross-selling products and services based on individual customer needs.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
SATYAM SUPER SPECIALITY HOSPITAL
, India
11.2021 - 10.2022
- Answered customer inquiries via phone, email, and chat.
- Enhanced customer satisfaction by efficiently resolving issues.
- Delivered outstanding customer service to address complaints promptly.
- Maintained composure during high-pressure scenarios.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Post Graduate Diploma - Business Management
Vancouver Community College
Vancouver, BC08-2024
Bachelor of Commerce -
MukundLal National College
India03-2021
Skills
- Microsoft 365 office
- Advance Excel
- Multitasking
- Customer Service
- Troubleshooting
- MacOS/IOS
- WindowsOS
- Conflict resolution
- Time management
- Quick learner
- Team player
Skills/Certification.
- Advanced Excel
Timeline
Customer Support Associate
TechMahindra
11.2024 - Current
Customer Service Representative
SATYAM SUPER SPECIALITY HOSPITAL
11.2021 - 10.2022
Post Graduate Diploma - Business Management
Vancouver Community College
Bachelor of Commerce -
MukundLal National College