Summary
Overview
Work History
Education
Skills
Skillslicensescertificates
Hobbies and Interests
Languages
Work Availability
Timeline
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JASMEEN KAUR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Electrical Engineer

WELBILT GARLAND INC.
02.2022 - Current
  • Provided technical support to colleagues on complex issues, assisting them in finding efficient solutions to problems.
  • Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
  • Performed maintenance procedures and repairs on existing electrical products and systems.
  • Evaluated power needs for various systems.
  • Improved electrical system efficiency by designing and implementing advanced power distribution networks.

ASSISTANT STORE MANAGER

MCDONALDS
04.2018 - 12.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

CUSTOMER SERVICE REPRESENTATIVE

STAPLES
01.2021 - 12.2021
  • Listening to customer request and assisting in the resolution of customer complaints, returns and exchanges and meeting their needs
  • Provided exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders
  • Followed proper customer order procedures including special and pre-orders, ensuring order forms are completed and prices correctly.

Office Administrative Assistant

Solutions Experts
03.2019 - 01.2021
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Responded to inquiries from callers seeking information.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.

Education

Business Program -

MANITOBA INSITITUE OF TRADES AND TECHNOLOGY
12.2019

Grade 12 -

BABA FARID GROUP OF INSTITUTIONS
03.2017

Skills

  • Electrical safety standards
  • Power systems
  • Team Leadership
  • Data Collection
  • Customer Relations
  • Display Setup
  • Customer Service
  • Goals and performance
  • Active Listening
  • Problem-solving abilities
  • Data Entry
  • Confidentiality handling
  • Telephone reception
  • Payroll
  • Schedule and calendar management
  • Customer Engagement

Skillslicensescertificates

  • Excellent verbal and written communication skills
  • Excellent time management skills
  • Attentive to deadlines
  • Honest, Trustworthy, Reliable, Punctual
  • Excellent relationship building skills
  • WHMIS Certified
  • First Aid and CPR Licensed
  • Security Guard License
  • Trouble shooting in WHS/IBM

Hobbies and Interests

  • I love to explore new places usually which has more natural environment and scenic beauties.
  • I like to read books related to technology, inventions, business, security systems.
  • I do volunteer donations at World Vision.

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Electrical Engineer

WELBILT GARLAND INC.
02.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

STAPLES
01.2021 - 12.2021

Office Administrative Assistant

Solutions Experts
03.2019 - 01.2021

ASSISTANT STORE MANAGER

MCDONALDS
04.2018 - 12.2022

Business Program -

MANITOBA INSITITUE OF TRADES AND TECHNOLOGY

Grade 12 -

BABA FARID GROUP OF INSTITUTIONS

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JASMEEN KAUR