Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmeen Kaur

Winnipeg,MB

Summary

Proven Technical Support Advisor with a track record of enhancing customer satisfaction through expert resolution of technical issues and efficient ticket management. At Intouch Cx, led initiatives that reduced service calls by empowering personnel with hardware knowledge and troubleshooting skills. Demonstrates exceptional customer empathy and technical expertise, ensuring high levels of client trust and loyalty.

Overview

3
3
years of professional experience

Work History

Technical Customer Service Representative

CanTalk
06.2023 - 04.2024
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
  • Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
  • Collaborated with team members to develop new strategies for optimizing technical support services.

Technical Support Advisor

Intouch Cx
04.2021 - 03.2024
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls.
  • Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Education

GED -

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
01.2021

Skills

  • Remote Support
  • Customer Support
  • Ticket management
  • Hardware knowledge
  • Troubleshooting
  • Technical Support
  • Customer Empathy
  • Technical issues analysis
  • Software Upgrades
  • System Maintenance
  • Software diagnosis

Languages

English
Full Professional

Timeline

Technical Customer Service Representative

CanTalk
06.2023 - 04.2024

Technical Support Advisor

Intouch Cx
04.2021 - 03.2024

GED -

Sheridan College Institute of Technology And Advanced Learning

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Jasmeen Kaur