Jasmeen Kaur
Brampton,ON
Summary
Committed to create an environment that is conducive to achieving increased sales and customer satisfaction. t. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MCDONALDS
01.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Nursing Officer
Guru Nanak Mission Hospital Dhahan Kaleran
12.2019 - 11.2020
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Improved patient care by implementing evidence-based nursing practices and updating protocols.
- Provided high-quality patient education on disease prevention and management strategies, empowering patients in their own healthcare decisions.
- Managed medication administration accurately and safely, reducing the risk of adverse drug events among patients.
Education
Advanced Healthcare Leadership - Health Care Management
Lambton College
Toronto, ON08.2023
Bachelor's of Science in Nursing - Nursing
Guru Nanak College of Nursing
Dhahan Kaleran09.2019
Skills
- Great Communication Skills
- POS and Cash handling
- Time Management
- Team building and Training
- Excellent Customer Service
- MS word, Excel
- Multi-tasking and analyzing information
- Active Listening
- Team Development
- Coordination
- Conflict Resolution
- Problem-solving abilities
Certification
- Food Safety Certificate
- First Aid
- Leadership Training Course
- Health and Safety
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Additional Information
Certificates
- Communicating in the Language of Leadership
- Digital Networking Strategies
- Rules for Rising Leaders
Timeline
Customer Service Representative
MCDONALDS
01.2022 - Current
Nursing Officer
Guru Nanak Mission Hospital Dhahan Kaleran
12.2019 - 11.2020
Advanced Healthcare Leadership - Health Care Management
Lambton College
Bachelor's of Science in Nursing - Nursing
Guru Nanak College of Nursing
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