Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmeen Kaur

Burnbay,British Columbia

Summary

Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Strategic planner and operational leader with a strong background in improving performance, productivity, efficiency, and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed.

Overview

2
2
years of professional experience

Work History

Women Students Liaison

Capilano university
North Vancouver, BC
01.2023 - Current
  • Developed and implemented policies to ensure compliance with industry regulations.
  • Conducted regular board meetings and prepared meeting agendas.
  • Conducted individual advocacy sessions for women experiencing job loss or discrimination.
  • Organized community events to raise awareness about gender inequality issues.
  • Represented the organization at conferences and meetings focused on women's empowerment initiatives.
  • Reviewed financial statements and monitored organizational performance against budgets.
  • Served as a liaison between management, employees, shareholders, and other stakeholders.
  • Engaged in public relations activities to promote company mission, vision, values, products, services, and brand image.
  • Developed outreach programs for women facing domestic violence, homelessness, and other issues.

Customer Service Representative

7 eleven
North Vancouver, BC
06.2022 - Current
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Operated cash registers to process payments for goods and services.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Customer Service Cashier

pizza hut
Vancouver, BC
12.2021 - 05.2022
  • Balanced cash drawers at the end of each shift.
  • Greeted customers and provided friendly customer service.
  • Operated the pizza oven, ensuring pizzas were cooked to order.
  • Prepared dough and sauce for pizzas according to recipes.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Assisted in loading and unloading food items from delivery trucks.
  • Handled customer orders in a timely manner, ensuring accuracy of order.
  • Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.

Education

Associate of Commerce And Business Administration - Business Administration

Capilano University
North Vancouver, BC
04-2024

Skills

  • Evaluation Capabilities
  • Technical Knowledge
  • Verbal and Written Communication
  • Reporting
  • Recordkeeping
  • Intercultural Awareness
  • Team Collaboration
  • Conflict Mediation
  • Student Evaluations
  • High-Pressure Environments
  • Goal Setting
  • Activity Planning
  • Proficient in computer skills
  • Cross-Functional Communications
  • Project Planning
  • Scheduling
  • Data Collection
  • Consultative Sales
  • Paperwork Processing
  • Data Entry
  • Product Knowledge
  • Appointment Scheduling
  • Spreadsheets
  • Microsoft Office Suite
  • Senior Leadership Support
  • Staff Training
  • Product Promotion
  • Clerical Support
  • Store Maintenance
  • Quality Assurance Controls
  • Microsoft Excel
  • Customer Relationship Management (CRM)
  • Retail Sales Customer Service
  • Medical Terminology Knowledge
  • Call Center Operations
  • Presentation Creation
  • Staff Management
  • Resourceful and Analytical
  • Food Safety Regulations
  • Public Speaking
  • Group and Individual Instruction
  • Manufacturing
  • Brand Building and Awareness
  • First Aid
  • Creative Problem-Solving

Timeline

Women Students Liaison

Capilano university
01.2023 - Current

Customer Service Representative

7 eleven
06.2022 - Current

Customer Service Cashier

pizza hut
12.2021 - 05.2022

Associate of Commerce And Business Administration - Business Administration

Capilano University

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Jasmeen Kaur