JASMEEN KAUR
Brampton,ON
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
STATE BANK OF INDIA
NAKODAR , PUNJAB, INDIA
05.2019 - 11.2020
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Turned in excess cash to maintain drawer security.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records on demand, including account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
Education
International Business Management - Logistics System
Saint Clair Ace Acumen Academy
1440 Don Mills Rd, North York, ON M3B 3M105.2021
Bachelors of Commerce - Bachelors of Commerce
SATYAM INSTITUTES
PUNJAB, INDIA07.2019
Skills
- Inbound and outbound calling
- Customer service
- Quality assurance
- Account management
- Record keeping strengths
- Training development aptitude
- Data entry
- Credit card processing
- Computer proficient
- MS Office proficiency
- Money handling abilities
- Report preparation
Timeline
Customer Service Associate
STATE BANK OF INDIA
05.2019 - 11.2020
International Business Management - Logistics System
Saint Clair Ace Acumen Academy
Bachelors of Commerce - Bachelors of Commerce
SATYAM INSTITUTES
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