Customer Care Service
B4u
08.2022 - 10.2022
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
