Jasmeen Dhillon

"Managing our biggest client London Drugs "

• Leadership: Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Customer service: Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Managing workflow: Monitored workflow to improve employee time management and increase productivity.
• Work Improvement: Evaluated employee performance and coached and trained to improve weak areas.
• Employee management: Professionally trained to prepare employee schedules for a team of 74+ people and maintain their timecards up to three times in a week.
• Recruiting: Managing and setting up the meetings for recruiting new people.

"Working as a Tactical restrain guard at CF Pacific Center"

• Customer Service: Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
• Security check: Conducted regular patrols of key areas to spot and control security concerns.
• Report writing: Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
• Handling emergencies: Acted quickly during emergency situations to reduce the opportunity for damage and injury.
• Law enforcement: Reported suspicious activities and persons to law enforcement. Worked very closely with the law enforcement.

• Time management: Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Customer relationships: Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
• Dispatching experience: Directed dispatching, routing, and tracking of 7 fleet vehicles within Canada and USA.
• Maintaining communication: Maintained professional relationships with shippers, receivers, and drivers to increase trust, reliability, and rapport.