Jasmara Glasgow
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Ability to analyze problem, develop strategies, and provide solutions to complex problems. Seeking to leverage my skills and knowledge in the Escalation Management and contribute to team success.
Overview
14
14
years of professional experience
Work History
FFH Customer Care
Telus Communications
05.2024 - Current
- Handle client inquiries related to accounts billing, promotions and products and services
- Initiate and update service orders to ensure successful order fulfillment and delivery
- Promote cross-sell products and explain the benefits and features to meet customer needs
FFH Support- Compass Fulfillment Team
Telus Communications
02.2014 - 03.2024
- Resolved complex orders that require additional work in the back-end systems
- Supported front line agents with any defect related orders and system errors through Flamingo
- Handled confidential and sensitive documents through the Power of Attorney and Public Guardian and Trustee process
FFH Loyalty and Retention/Local Service Request
Telus Communications
01.2011 - 01.2014
- Resolved complaints and reduce product cancellation by promoting client loyalty
- Outbound LSR calls to clients who have requested to port out their services to a new provider and attempt to retain their business
- Created LSR/SFU training presentation and facilitate the content through in-class and live meetings
Education
FFH Business Analyst Development Program
TELUS Communications
Calgary, AB04-2023
Business Administration
Everest College
03-2010
Skills
- Analytical
- Communication
- Critical- thinking
- Teamwork
- Problem-solving
- Attention to detail
Timeline
FFH Customer Care
Telus Communications
05.2024 - Current
FFH Support- Compass Fulfillment Team
Telus Communications
02.2014 - 03.2024
FFH Loyalty and Retention/Local Service Request
Telus Communications
01.2011 - 01.2014
FFH Business Analyst Development Program
TELUS Communications
Business Administration
Everest College
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