Jasman Kaur Jawandha
Edmonton,AB
Summary
“A leader and relationship-builder who drives customer service excellence!”
Summary of Qualifications
- Demonstrated ability to provide satisfactory solutions to clients with excellent problem solving skills developed through 4 years of customer support experience
- Displayed strong written and verbal communication skills while helping customers from different walks of life
- Team leader and collaborator who drives teams to success with previous experience in coaching new employees at work
- Fluent in Punjabi, Hindi and English
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
11.2021 - Current
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Shift Supervisor
Tim Hortons
09.2020 - 10.2021
- Trained, monitored and reinforced food safety procedures to team members
- Worked with Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention
- Supervised, coordinated and delegated the execution of operations tasks and ensured compliance with all Company policies
- Applied security, safety and loss prevention strategies during shifts
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
- Followed up and ensured resolution of guest-related issues as needed
Shift Supervisor
Tim Hortons
08.2019 - 08.2020
- Served customers on checkout by providing excellent and efficient customer service that increased the store peak hours by 72%
- Collaborated with team members to support drive thru order taking routines, doing frequent restock, following FIFO as well as entering correct values in the production sheets that helped to lower the standard average drive thru time of 25 seconds to 22 seconds
- Trained new hires during the downtime that helped in the efficient workflow with having several helping employees during high peak service times
- Developed performance plans for new hires to grow and succeed in their current as well future roles in the store that uplifted the employees participation by 15%
- Communicated team goals and best practiced ways with team members to achieve productive results that increased the franchise’s revenue
- Maintained integrity with following cash handling policies while doing cash management as well as doing inventory count and order placement which helped in the ongoing systematic store operations
Education
Microsoft Azure Fundamentals Professional Certificate - Data Analytics
Npower Canada
05.2022
Electronics Engineering Technician Diploma - Electronics Technician
Sheridan College
08.2018
Skills
- Negotiation and Conflict Resolution
- Motivational Leadership
- Behavioral Guidance
- Cash Handling Expertise
- Adaptable Style
- Scheduling and Coordinating
- Cash Register Operations
Certification
Standard First Aid CPR/AED Level C from Canadian Red Cross
Timeline
Shift Supervisor
Starbucks
11.2021 - Current
Shift Supervisor
Tim Hortons
09.2020 - 10.2021
Shift Supervisor
Tim Hortons
08.2019 - 08.2020
Microsoft Azure Fundamentals Professional Certificate - Data Analytics
Npower Canada
Electronics Engineering Technician Diploma - Electronics Technician
Sheridan College
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