Jaslin Lori
Property management
Edmonton,Canada
Summary
Property management professional with comprehensive experience in administrative and operational responsibilities. Proven track record in coordinating property activities, managing tenant relations, persuasive communicator with personable style, and ensuring efficient property maintenance. Strong focus on team collaboration, achieving results and adaptable to changing needs. Actively accomplishing in bringing in new customers and maximizing revenue. Consistently bringing creative problem-solving and a systems-thinking approach to foster organizational growth while building lasting relationships with key stakeholders to advance company goals. Skilled in leasing administration and conflict resolution. Reliable, dedicated and detail-oriented and prepared to make significant impact.
Overview
11
11
years of professional experience
Work History
Property Manager
Boardwalk REIT
08.2020 - Current
- Implemented creative solutions to reduce tenant arrears and conflicts: issued default and termination notices, coordinated with the Residential Tenancy Dispute Resolution Service (RTDRS), and negotiated payment plans that cut default rent by 90%.
- Assisted tenants with diverse social and economic challenges: provided empathetic guidance to clients including social assistance recipients (AISH, Alberta Works), connected them to community support programs, and ensured that tenant inquiries and needs were fully addressed.
- Responded to 24-hour on-call emergencies and escalations: addressed urgent tenant issues (security incidents, urgent repairs) with flexibility and composure, adapting quickly to changing priorities while maintaining resident safety and satisfaction.
- Managed leasing administration and client intake: conducted unit viewings and move-ins/move-outs, processed rental applications (credit and reference checks), and handled rent collection and lease documentation in compliance with policy.
- Conducted regular inspections of both interior and exterior of properties for damage. Promptly and appropriately, calling in repairmen, and other support services.
Receptionist/Night Auditor
Holiday Inn Express & Suites
07.2019 - 02.2022
- Provided high-quality customer service in a fast-paced hospitality environment, where managed approximately 136 incoming calls: greeted guests, managed reservations and walk-ins, and resolved inquiries via phone and email, ensuring outstanding service delivery.
- Ensured accuracy of financial transactions: completed end-of-day reconciliations and audits of guest accounts, verifying room charges, payments, and receipts with attention to detail.
- Coordinated guest services: arranged transportation (airport shuttles, taxis) and local reservations, promoted hotel membership programs, and communicated safety and maintenance information to enhance guest satisfaction.
- Maintained clear communication during shift handovers: documented guest needs and pending tasks for the next shift, supported team organization, and assisted in training new staff.
Administrative Receptionist
Sutton Place Hotel
05.2017 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance: operated the switchboard, directed inquiries to appropriate departments, and provided information to clients and stakeholders in person and via email.
- Processed customer information and payments for about 100-500 guests: entered client data, issued invoices and receipts, and reconciled payments/refunds to settle outstanding accounts accurately.
- Training and teamwork: coached new front-desk staff on hotel policies, software, and procedures, fostering a collaborative and knowledgeable team environment.
- Issue resolution: addressed customer complaints by carefully documenting feedback and negotiating win-win solutions, upholding high standards of service.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Front Office Administrator
Greater Edmonton Foundation
06.2018 - 11.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Authorized secure access: verified identities of staff and contractors to ensure compliance with facility security procedures.
- Emergency response coordination: promptly managed resident emergency approximately 10 calls, communicated with management and family contacts, and prepared reports to address urgent situations.
- Office coordination: maintained staff schedules, appointments, and coverage arrangements to ensure uninterrupted administrative support.
- Financial processing: handled resident payments and billing with meticulous attention to detail and confidentiality.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Assistant
Ben Moss Jewellers
06.2014 - 08.2018
- Delivered personalized customer service and support: assisted clients with purchases and concerns, maintaining professionalism and attention to confidentiality.
- Transaction and inventory management: processed sales transactions, maintained customer account records, and contributed to inventory ticketing and stocking operations.
- Sales achievement: consistently exceeded monthly sales targets for about 15% through effective product recommendation and promotion of financing and warranty programs.
Education
Data Analysis
Hitech Blitz Consulting
12-2025
Bachelor of Arts - Political Science & Economics
University of Alberta
06.2017
Diploma of Commerce - Commerce
Red Deer College
06.2011
Skills
- Problem-solving and active listening
- Tenant relations management
- Customer service-focused
- Policy Knowledge and fair housing regulations
- Claims information gathering
- Eviction procedures
- Exceptional oral and written communication skills
- Residential property management
- Building maintenance coordination and property inspections
- Team collaboration
- Scheduling and planning
- Time management abilities and microsoft office expertise
- Multi-family property management
- Rent collection and accounts receivable
Timeline
Property Manager
Boardwalk REIT
08.2020 - Current
Receptionist/Night Auditor
Holiday Inn Express & Suites
07.2019 - 02.2022
Front Office Administrator
Greater Edmonton Foundation
06.2018 - 11.2018
Administrative Receptionist
Sutton Place Hotel
05.2017 - 08.2020
Sales Assistant
Ben Moss Jewellers
06.2014 - 08.2018
Bachelor of Arts - Political Science & Economics
University of Alberta
Diploma of Commerce - Commerce
Red Deer College
Data Analysis
Hitech Blitz Consulting