Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaslin Lori

Edmonton,Canada

Summary

Results-driven client service professional with extensive experience supporting diverse and vulnerable populations. Skilled in needs assessment, case management, and effective communication, with a track record of resolving complex issues and achieving positive outcomes for clients. Adept at interpreting policies and programs (e.g., social assistance, housing supports) to guide clients through resource programs. Collaborative and adaptable, bringing creative problem-solving and a systems-thinking approach to support organizational goals.

Overview

11
11
years of professional experience

Work History

Property Manager

Boardwalk REIT
08.2020 - Current
  • Implemented creative solutions to reduce tenant arrears and conflicts: issued default and termination notices, coordinated with the Residential Tenancy Dispute Resolution Service (RTDRS), and negotiated payment plans that cut default rent by 90%.
  • Assisted tenants with diverse social and economic challenges: provided empathetic guidance to clients including social assistance recipients (AISH, Alberta Works), connected them to community support programs, and ensured that tenant inquiries and needs were fully addressed.
  • Responded to on-call emergencies and escalations: addressed urgent tenant issues (security incidents, urgent repairs) with flexibility and composure, adapting quickly to changing priorities while maintaining resident safety and satisfaction.
  • Managed leasing administration and client intake: conducted unit viewings and move-ins/move-outs, processed rental applications (credit and reference checks), and handled rent collection and lease documentation in compliance with policy.

Receptionist/Night Auditor

Holiday Inn Express & Suites
07.2019 - 02.2022
  • Provided high-quality customer service in a fast-paced hospitality environment: greeted guests, managed reservations and walk-ins, and resolved inquiries via phone and email, ensuring outstanding service delivery.
  • Ensured accuracy of financial transactions: completed end-of-day reconciliations and audits of guest accounts, verifying room charges, payments, and receipts with attention to detail.
  • Coordinated guest services: arranged transportation (airport shuttles, taxis) and local reservations, promoted hotel membership programs, and communicated safety and maintenance information to enhance guest satisfaction.
  • Maintained clear communication during shift handovers: documented guest needs and pending tasks for the next shift, supported team organization, and assisted in training new staff.

Administrative Receptionist

Sutton Place Hotel
05.2017 - 08.2020
  • Welcomed hotel guests and managed communications: operated the switchboard, directed inquiries to appropriate departments, and provided information to clients and stakeholders in person and via email.
  • Processed customer information and payments: entered client data, issued invoices and receipts, and reconciled payments/refunds to settle outstanding accounts accurately.
  • Training and teamwork: coached new front-desk staff on hotel policies, software, and procedures, fostering a collaborative and knowledgeable team environment.
  • Issue resolution: addressed customer complaints by carefully documenting feedback and negotiating win-win solutions, upholding high standards of service.

Front Office Administrator

Greater Edmonton Foundation
06.2018 - 11.2018
  • Authorized secure access: verified identities of staff and contractors to ensure compliance with facility security procedures.
  • Emergency response coordination: promptly managed resident emergency calls, communicated with management and family contacts, and prepared reports to address urgent situations.
  • Office coordination: maintained staff schedules, appointments, and coverage arrangements to ensure uninterrupted administrative support.
  • Financial processing: handled resident payments and billing with meticulous attention to detail and confidentiality.

Sales Assistant

Ben Moss Jewellers
06.2014 - 08.2018
  • Delivered personalized customer service and support: assisted clients with purchases and concerns, maintaining professionalism and attention to confidentiality.
  • Transaction and inventory management: processed sales transactions, maintained customer account records, and contributed to inventory ticketing and stocking operations.
  • Sales achievement: consistently exceeded monthly sales targets through effective product recommendation and promotion of financing and warranty programs.

Education

Data Analysis (Online Course) -

Hitech Blitz Consulting
Edmonton, AB
09.2025

Bachelor of Arts - Political Science & Economics

University of Alberta
Edmonton, AB
06.2017

Diploma of Commerce - Commerce

Red Deer College
Red Deer, AB
06.2011

Skills

  • Client & Community Focus: Dedicated to serving vulnerable populations with empathy and cultural sensitivity; strong advocate for connecting clients to social and financial support programs
  • Needs Assessment & Case Management: Skilled at assessing client needs, managing cases, and applying policy guidelines (eg, AISH, Alberta Works) to guide eligibility and referrals
  • Problem Solving & Systems Thinking: Creative and analytical thinker; resolves complex issues by examining broader systems and adapting to changing priorities to achieve positive outcomes
  • Agility & Drive for Results: Proactive and resilient; consistently meets goals (eg, significantly reducing rental defaults) while efficiently managing multiple priorities and adapting to new procedures
  • Communication & Collaboration: Excellent verbal and written communicator; builds collaborative relationships with team members, stakeholders, and clients to achieve common goals
  • Technical Proficiency: Experienced with Microsoft Office (Word, Excel, Outlook), property management software (Opera, Vision), and virtual communication tools (Zoom, PandaDoc)

Languages

English
Full Professional

Timeline

Property Manager

Boardwalk REIT
08.2020 - Current

Receptionist/Night Auditor

Holiday Inn Express & Suites
07.2019 - 02.2022

Front Office Administrator

Greater Edmonton Foundation
06.2018 - 11.2018

Administrative Receptionist

Sutton Place Hotel
05.2017 - 08.2020

Sales Assistant

Ben Moss Jewellers
06.2014 - 08.2018

Diploma of Commerce - Commerce

Red Deer College

Data Analysis (Online Course) -

Hitech Blitz Consulting

Bachelor of Arts - Political Science & Economics

University of Alberta

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Jaslin Lori