JASLEEN KOUR DHIR
Toronto,ON
Summary
Motivated and customer-focused professional seeking a challenging position as a Customer Experience Associate to leverage exceptional communication and problem-solving skills in delivering outstanding service and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front End Cashier
Paramount Fine Foods
02.2024 - 04.2024
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Customer experience Associate
Amway
01.2022 - 12.2023
- Engage with clients through chat assistance, outbound calls, and incoming calls to deliver a comprehensive customer experience with an emphasis on resolving their technical problems
- To guarantee client happiness, strive for first-call resolution
- Inform clients about their current offerings and suggest value-added products & services
Customer service associate
Amazon
10.2020 - 12.2021
- Respond to customer inquiries and provide information about products and services
- Resolve customer issues and complaints with a focus on ensuring customer satisfaction
- Utilize CRM software to document interactions and maintain customer records
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON08.2024
Skills
- Strong Work Ethic
- Cash handling expertise
- Excellent customer service
- Quick Learner
Availability
Monday - 9:00am - 4:00pm Saturday - 1:00pm - 10:00pm
Tuesday - 9:00am - 1:00pm Sunday - 10:00am - 10:00pm
Friday - 9:00am - 2:00pm
Timeline
Front End Cashier
Paramount Fine Foods
02.2024 - 04.2024
Customer experience Associate
Amway
01.2022 - 12.2023
Customer service associate
Amazon
10.2020 - 12.2021
High School Diploma -
Seneca College of Applied Arts And Technology
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