Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasleen Kaur Buttar

Winnipeg,MB

Summary

Seasoned professional with a proven track record in technical support and delivery services, notably with I touch CX. Excelled in operational efficiency analysis and customer service, enhancing system functionality and client satisfaction. Skilled in vehicle maintenance and GPS route planning, demonstrating exceptional time management and punctuality.

Overview

6
6
years of professional experience

Work History

Customer Support Technical Advisor

Intouch CX
Winnipeg, MB
06.2022 - Current
  • Provided technical advice and guidance to clients on complex IT systems.
  • Assisted in the design, development, testing, implementation and maintenance of software applications.
  • Resolved customer service inquiries related to network connectivity issues.
  • Troubleshot system errors, identified root causes, and implemented corrective measures.
  • Configured networking devices such as routers, switches, firewalls. according to best practices.
  • Evaluated customer requirements and provided appropriate solutions based on industry standards.
  • Diagnosed hardware failures using diagnostic tools and replaced defective components when necessary.
  • Ensured that all changes made were documented properly for future reference.
  • Provided technical support via phone, email or chat channels as needed.
  • Participated in meetings with other departments to discuss upcoming projects or resolve outstanding issues.

Night Shift Supervisor

Diva Delights
Winnipeg, MB
04.2021 - 06.2023
  • Overseed the night shift operations and ensure safe working environment for all personnel.
  • Ensured compliance with safety regulations, company policies and procedures.
  • Conducted regular staff meetings to discuss issues related to performance, safety and productivity.
  • Monitored employee attendance, tardiness and overtime hours.
  • Supervised daily activities of employees to ensure proper execution of tasks.
  • Provided guidance on job duties and answered questions from team members.
  • Maintained accurate records of time cards, payroll information and other relevant documents.
  • Assigned work schedules and monitored progress against goals set by management.
  • Investigated any accidents or incidents that occurred during the night shift.
  • Identified areas for improvement in terms of efficiency, cost-effectiveness and quality control standards.
  • Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
  • Performed disciplinary actions such as verbal warnings or suspensions when needed.
  • Evaluated employee performances on a regular basis providing feedback when necessary.
  • Organized training sessions for new hires or existing employees on topics related to their roles.
  • Trained employees in proper work procedures and performance strategies to optimize operations.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Employed optimal safety practices resulting in zero hazards, incidents, or lost-time accidents.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Participated in safety meetings, provided resolutions to any safety concerns, and completed Basic First Aid Training..

Cashier/Customer Service Representative

Walmart Supercentre
Portage La Prairie, Manitoba
12.2020 - 03.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.

Food Service Worker

Subway
Brampton, Ontario
04.2019 - 11.2020
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Followed established cash handling procedures when collecting payment from customers.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Properly stored all leftover food items after each shift.
  • Utilized point-of-sale systems for taking orders from customers.
  • Set up, restocked and cleaned dining areas.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.

Education

Some College (No Degree) - Business

St. Clair College of Applied Arts And Technology
Windsor, ON

Some College (No Degree) - Supply Chain Management

St. Lawrence College
Kingston, ON

Skills

  • Analytics
  • Technical Support Triage
  • Operational Efficiency Analysis
  • Coding skills
  • Materials Transport
  • Vehicle Inspection
  • Daily logging
  • Vehicle Maintenance
  • Passenger transportation
  • Passenger Assistance
  • Punctuality
  • Time Management
  • Valid Driver's License
  • Customer Service
  • Driving and transportation
  • GPS and route planning
  • Schedule Management

Timeline

Customer Support Technical Advisor

Intouch CX
06.2022 - Current

Night Shift Supervisor

Diva Delights
04.2021 - 06.2023

Cashier/Customer Service Representative

Walmart Supercentre
12.2020 - 03.2021

Food Service Worker

Subway
04.2019 - 11.2020

Some College (No Degree) - Business

St. Clair College of Applied Arts And Technology

Some College (No Degree) - Supply Chain Management

St. Lawrence College

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Jasleen Kaur Buttar