Summary
Overview
Work History
Education
Skills
Timeline
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Jasleen Nijjar

Toronto

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. A dependable employee seeking an opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

Overview

7
7
years of professional experience

Work History

Merchandise Operations Assistant

Rebelstork
08.2023 - Current
  • Manage daily product-related order concerns and communicate effectively with customers providing solutions
  • Provide an elevated, high-touch experience focused on customer retention
  • Support with receiving inbound inventory and the creation of product listings
  • Manage the internal product returns process and share updates with stakeholders
  • Continually research the full price and resale baby gear market regularly and apply learnings to our assortment including product features, and marketing opportunities
  • Work cross-functionally with our Operations/Distribution team, Merchandising team & Marketing team across all facilities.

Customer Experience Specialist

Air Canada, Lester B. Pearson International Airport
02.2023 - 07.2023
  • Check in Passengers, issue boarding passes, make seat selections, verify immigration documentation, and meet visa entry requirements
  • Check in baggage; ensure Company regulations regarding size and weight are complied with; collect excess charges when necessary.
  • Provide passengers with relevant information, including Customs and Immigration requirements
  • Coordinate the boarding of passengers onto the aircraft while ensuring safety procedures are followed, monitor carry-on baggage, and assist passengers as required while meeting on-time performance goals
  • Greeted passengers, assisted with carry-on baggage storage, and delivered onboard announcements.

Ecommerce Supervisor/Inventory Control Specialist

Canadian Tire
03.2017 - 03.2023
  • Helped resolve discrepancies with the website as well as products in-store, along with resolving any customer issues regarding online orders
  • Trained multiple new associates on joining the e-commerce team and familiarized them with company policies
  • Supervised order flow and transaction systems to bring greater efficiency, streamlined operations, and savings
  • Prepared orders by processing requests, pulling materials from the warehouse, packing boxes, and preparing shipments.
  • Posting and creating invoices each week for new shipments, as well as ensuring order details and charges are correct
  • Submitting claims for any discrepancies regarding shipments from the distribution center to ensure accuracy

Education

Bachelor of Arts - Psychology

York University
Toronto, ON
04.2022

Skills

  • Customer Experience Improvement
  • Conflict Resolution
  • Proficiency in MS Office
  • Strong Communication Skills
  • Adaptive team player
  • Excellent time management
  • Ability to handle high-pressure situations

Timeline

Merchandise Operations Assistant

Rebelstork
08.2023 - Current

Customer Experience Specialist

Air Canada, Lester B. Pearson International Airport
02.2023 - 07.2023

Ecommerce Supervisor/Inventory Control Specialist

Canadian Tire
03.2017 - 03.2023

Bachelor of Arts - Psychology

York University

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Jasleen Nijjar