Jasleen Kaur
Grande Prairie,AB
Summary
Resourceful Customer Service Representative Team Lead with a track record of high productivity and efficient task completion. Achieved improved team performance and customer satisfaction through effective conflict resolution, team management, and relationship building. Focused on enhancing knowledge and skills while delivering value to the organization.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Team Lead
Fun park
Grande Prairie, Alberta
02.2026 - Current
- Resolved guest complaints to enhance visitor satisfaction and experience.
- Supervised customer service team during peak park hours.
- Trained new team members on service protocols and park policies.
Sales Associate
People jewellers
Grande Prairie, Alberta
04.2025 - 10.2025
- Assisted customers in selecting and purchasing jewelry pieces.
- Provided expert knowledge on product features and care instructions.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and welcoming sales environment for customers.
- Managed inventory levels and organized merchandise displays effectively.
- Collaborated with team members to enhance customer service experiences.
CUSTOMER SERVICE MANAGER
WALMART
Grande Prairie, Alberta
03.2024 - 03.2025
- Led customer service team to achieve high satisfaction levels through effective support and guidance.
- Handled customer and associate concerns and provided guidance.
- Oversaw purchase, return, and exchange transactions and corrected errors, providing approvals and verifying processes to company guidelines.
- Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
- Led customer service team to enhance service quality. to ensure high satisfaction levels.
- Developed training programs for onboarding new associates, facilitating faster integration into the team. for new customer service associates.
- Oversaw complaint resolution process, enhancing customer experience and loyalty. process to enhance customer experience.
- Established feedback mechanisms to gather customer insights. to gather customer insights regularly.
SHIFT COORDINATOR
BURGER KING
11.2021 - 02.2024
- Coordinated daily operations to ensure smooth shift transitions and team performance.
- Managing and supervising team members in their tasks
- Resolved customer complaints to enhance satisfaction and improve service quality.
- Received and processed customer orders at drive-thru and counter. at drive thru as well as on counter and preparing food
- Led team meetings to communicate goals, expectations, and reinforce company values.
- Conducted regular inventory checks to maintain accurate stock levels. and cash deposits on a daily basis.
- Coordinated daily operations for efficient shift transitions and effective team collaboration.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Led team meetings to align on goals, set expectations, and promote company values.
SECURITY GUARD
PARAGON SECURITY
04.2021 - 09.2022
- Monitored premises to ensure safety and security of property and personnel.
- Logged entry and exit of employees, visitors, and other individuals to maintain security protocols.
- Patrolled building regularly to ensure security and safety.
- Monitored video surveillance system to detect security breaches.
- Asked COVID-19 screening questions to visitors for health safety.
- Directing visitors to reception and logging their entry to the premises
- Conducted regular patrols to detect and report suspicious activities, enhancing overall safety.
- Assisted in emergency response procedures during incidents and evacuations to ensure personnel safety.
- Collaborated with law enforcement for incident reporting and investigations.
Education
Diploma in Office administration -
Conestoga College
Kitchener, OntarioCollege certificate in Hospitality Skills -
Centennial College
Scarborough, OntarioHigh Secondary School -
Drishti Dr. RC Jain public School
Skills
- Customer-focused orientation
- Leadership skills
- Conflict resolution techniques
- Ability to meet deadlines
- Verbal and written communication
- Independent and team-oriented
Languages
English
Timeline
Customer Service Representative Team Lead
Fun park
02.2026 - Current
Sales Associate
People jewellers
04.2025 - 10.2025
CUSTOMER SERVICE MANAGER
WALMART
03.2024 - 03.2025
SHIFT COORDINATOR
BURGER KING
11.2021 - 02.2024
SECURITY GUARD
PARAGON SECURITY
04.2021 - 09.2022
Diploma in Office administration -
Conestoga College
College certificate in Hospitality Skills -
Centennial College
High Secondary School -
Drishti Dr. RC Jain public School