Jasleen Kaur
Abbotsford
Summary
Professional Support Worker and Case Manager with a strong commitment to serving diverse communities, including youth, adults, and individuals experiencing homelessness. Experienced in providing client-centered, trauma-informed support while maintaining professionalism, compassion, and respect. Skilled in case management, advocacy, and coordination of community resources to support recovery, stability, and personal growth. Able to represent organizations with integrity and courtesy while building trusting relationships with clients and collaborating effectively with multidisciplinary teams.
Overview
7
7
years of professional experience
Work History
Case Manager
New Roads Therapeutic Recovery Community, Our Place Society
06.2025 - 12.2025
- Managed a caseload of residents in a therapeutic recovery community, providing individualized support focused on stability, recovery, and reintegration.
- Conducted client intakes, needs assessments, and ongoing progress reviews to support personalized recovery and case plans.
- Assisted residents in accessing community resources, including income assistance, identification, housing applications, healthcare, and legal supports.
- Advocated on behalf of clients with external agencies, service providers, and justice system partners.
- Provided emotional support, guidance, and crisis intervention using trauma-informed and harm-reduction approaches.
- Coordinated care with multidisciplinary teams to ensure continuity of services and goal alignment.
- Supported residents with daily living skills, program engagement, and accountability within the recovery community.
- Maintained accurate case notes, reports, and documentation in compliance with organizational and confidentiality standards.
- Assisted with resident admissions, discharges, and transition planning.
- Participated in team meetings and contributed to a safe, structured, and supportive recovery environment.
Mental Health Worker
PHS
06.2022 - 11.2025
- Provide harm reduction, support, and housing services for PHS residents and service users.
- Following safety and security measures.
- General cleaning duties for the smooth running of the project or the program.
- Crisis intervention and de-escalation, when necessary.
- Responding to emergency situations including overdoses and other medical emergencies.
Housing Support Worker
Our Place Society
01.2022 - 05.2025
- Create a safe and welcoming environment for all the clients with mental or physical disabilities, addiction when they are entering the facility.
- Staying observant for the environment and provide calming intervention required to ensure the safety of everyone and make sure the rules and policies are being respected.
- Follow intake procedures as clients arrive at the facility.
- Report the incidents, observations and issues to co-workers, team leads, managers and other authorities.
- Engagement and provisions of services.
- Resolve difficult or sensitive issues or problems between the clients.
- Assist with the collection of resident information.
- Maintain a professional yet compassionate relationship with the clients.
Housing Team Lead
Our Place Society
10.2022 - 04.2023
- Supervising the Housing Support Workers on shift.
- Overseeing daily functioning of the shelter and the residents.
- Ensuring the paperwork is done during the shift.
- Implementation of case plans.
- Following all the procedures and follow all health and safety policies and procedures.
- Developed training programs to mentor staff on best practices and operational efficiency.
- Facilitated regular team meetings to foster communication and address operational challenges.
- Oversaw project management initiatives, ensuring timely completion of strategic goals.
Security Officer
Paladin Security
07.2020 - 01.2022
- Patrol the designated areas to verify any unlawful activity.
- Ensure all safety measures are in place to protect the establishment and patrons.
- Maintain a safe environment by performing security checks.
- Report any criminal activity to local law enforcement.
- De-escalation of crisis situations.
- Providing naloxone when responding to an overdose.
Supervisor
Petro-Canada
09.2020 - 09.2021
- Working with few employees and running the shifts by myself when needed.
- Counting inventory and ordering products.
- Merchandising which includes building displays to feature high-selling items, inserting product signs on shelves or placing large promotional banners on windows.
- Organizing workflow and ensuring that employees understand their duties.
- Trained and mentored team members on operational procedures and best practices.
Assistant Manager
7-Eleven
01.2019 - 09.2020
- Leading the store’s day-to-day operations in the absence of the General Manager.
- Reviewing business results, including profitability, and plan for continued improvement.
- Supporting the selection and development of all CSA’s in conjunction and with General Manager.
- Training all the sales associates in the store.
- Supervised daily operations to ensure compliance with company standards and operational efficiency.
Education
General Science and Arts -
Camosun College
01.2019
Skills
- Strong communication skills
- Active listening skills
- Problem-solving skills
- Empathy and Compassion
- Organizational skills
- Documentation skills
- Knowing the boundaries
- Patience
- Respect towards others
- Reliability
- Ethics and Non-Judgmental
- Social Perception
- Case documentation
- Case management
CERTIFICATIONS
- MENTAL HEALTH FIRST AID
- FIRST AID LEVEL 1
- NALOXONE TRAINING
- NON-VIOLENCE CRISIS INTERVENTION
- UNDERSTANDING STIGMA
- BUILDING RESPECTFUL RELATIONSHIPS COURSE
- DECOLONIZATION AND CULTURAL SAFETY COURSE
- HOMELESSNESS AND HOUSING FIRST COURSE
- MENTAL HEALTH AND SUBSTANCE USE COURSE
- SUPPORTING OTHERS AND CARING FOR SELF COURSE
Timeline
Case Manager
New Roads Therapeutic Recovery Community, Our Place Society
06.2025 - 12.2025
Housing Team Lead
Our Place Society
10.2022 - 04.2023
Mental Health Worker
PHS
06.2022 - 11.2025
Housing Support Worker
Our Place Society
01.2022 - 05.2025
Supervisor
Petro-Canada
09.2020 - 09.2021
Security Officer
Paladin Security
07.2020 - 01.2022
Assistant Manager
7-Eleven
01.2019 - 09.2020
General Science and Arts -
Camosun College