Jasleen Kaur
Georgetown,canada
Summary
Dynamic customer service professional with a proven track record at Lululemon, adept at resolving conflicts and enhancing customer loyalty. Skilled in cash handling and POS systems, I excel in high-pressure environments, ensuring efficient service and satisfaction. Recognized for my attention to detail and ability to train new team members effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Associate
Winners & HomeSense
10.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
Customer Service Representative
Lululemon
01.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Diploma - Hospitality
Hanson College
Toronto, ON08-2025
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Problem-solving acumen
- Team collaboration
- Cash register operation
- POS systems
- Return processing
- Flexible hours
- Honest and dependable
- Cash handling
Accomplishments
- Achieved prize by completing task assigned before time with accuracy and efficiency.
Languages
English
Professional Working
Certification
- Certified security guard with license
Timeline
Store Associate
Winners & HomeSense
10.2023 - Current
Customer Service Representative
Lululemon
01.2023 - 09.2024
Diploma - Hospitality
Hanson College
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