Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jasleen Kaur

Surrey,Canada

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

The Clinic at Clayton Heights
06.2024 - Current
  • Oversee daily clinic operations to ensure efficient workflow and positive patient experience.
  • Order and manage medical and office supplies, maintaining appropriate stock levels.
  • Supervise front-desk and MOA staff; train new team members on EMR and office procedures.
  • Act as liaison between physicians, staff, and patients to facilitate communication and resolve issues.
  • Monitor appointment scheduling and optimize time blocks to reduce patient wait times.
  • Handle escalated patient concerns with professionalism and empathy.
  • Ensure clinic compliance with patient privacy regulations and Fraser Health standards.

Medical Office Assistant

The Clinic at Clayton Heights
01.2021 - 06.2024
  • Scheduled appointments by phone and in person, managing a busy calendar efficiently.
  • Prepared referrals and updated medical records in JUNO EMR with accuracy and confidentiality.
  • Responded to patient inquiries and addressed billing questions with tact and professionalism.
  • Guided patients through clinic processes, prepared them for physician exams, and ensured smooth flow of appointments.
  • Maintained a calm and organized front office environment during peak hours.

Pharmacy Assistant

Clayton Heights Pharmacy Ltd.
09.2022 - 05.2023
  • Supported pharmacists in prescription preparation and customer service.
  • Maintained clean and organized pharmacy areas and restocked supplies.
  • Assisted during peak hours and emergencies to ensure uninterrupted service.

Associate

Lululemon Athletica Inc.
06.2020 - 02.2022
  • Processed return orders, sorted items by condition, and prepared inventory for resale.
  • Assisted with ticketing, tagging, and price adjustments for retail and e-commerce.

Associate

Amazon
12.2019 - 06.2020
  • Managed order picking, packing, and shipping operations.
  • Operated warehouse equipment safely to support daily workflow.

Education

Master of Science - Administrative Science

Fairleigh Dickinson University
Vancouver, BC
09.2021

Skills

  • Patient communication
  • Scheduling and referral management
  • Confidential patient information handling
  • Effective team leadership
  • Clear and concise communication
  • Effective time management
  • Medical Billing & Inquiries
  • Decision making
  • Customer Service
  • EMR Software (JUNO)

Certification

Protecting Patient Privacy Course, University of the Fraser Valley (UFV), 2024

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Manager

The Clinic at Clayton Heights
06.2024 - Current

Pharmacy Assistant

Clayton Heights Pharmacy Ltd.
09.2022 - 05.2023

Medical Office Assistant

The Clinic at Clayton Heights
01.2021 - 06.2024

Associate

Lululemon Athletica Inc.
06.2020 - 02.2022

Associate

Amazon
12.2019 - 06.2020

Master of Science - Administrative Science

Fairleigh Dickinson University

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Jasleen Kaur