Jasleen Kaur
Security Guard
Georgetown,ON
Summary
Dedicated and highly skilled security professional with over three years of progressive experience in various security roles. Known for exceptional problem-solving capabilities, and commitment to maintaining secure and welcoming environments. Proven expertise in crisis response, surveillance operations, and customer engagement. Multilingual and proficient in various technical tools and software.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Security Operation Centre (SOC)/ Building Services
Sentinel Security Plus
09.2024 - Current
- Manage access control (contractors /tenants) at Scotia Plaza, ensuring only authorized personnel and visitors gain entry by utilizing security software's as Ccure 300 for card porting, lightning control of the building, resetting fire panel with monitoring supervisory and fireworks alarms
- Monitor CCTV surveillance to identify suspicious activities and respond promptly
- Conduct thorough internal and external patrols, identifying and addressing potential security risks
- Document detailed incident reports and support investigations as necessary
- Provide exceptional customer service by assisting tenants and visitors with inquiries, maintaining a welcoming and secure environment
- Collaborate effectively with team members and building management to ensure smooth operations and uphold safety standards, managed 40+ incoming calls, emails on a daily basis
- Conducted PATHCOM radio checks.
Parking Enforcement Guard
Active/Falcon Security Services
08.2023 - 01.2024
- (PART TIME ROLE) Patrolled multiple parking lots in downtown Toronto, monitored parking compliance, and managed pay meters
- Issued citations for parking violations and provided explanations to customers, enhancing understanding and compliance
- Ensured optimal security coverage by effectively scheduling and managing guard shifts.
Concierge Security Guard
Securiguard Services Ltd
11.2022 - 08.2024
- Managed the security operations at Scotia Plaza during non-office hours, ensuring seamless access and adherence to safety protocols
- Monitored and authorized after-hours access for guests
- Conducted foot patrols and ensured safety of the premise
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
Security Guard Floater
Titan security services
05.2022 - 11.2022
- Maintained safety in high-stress hospital environments across major GTA hospitals, including Brampton Civic and Credit Valley
- Handled de-escalation of tense situations and ensured the well-being of patients and staff through proactive monitoring
- Responded quickly to emergency situations to assess and deflect issues.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Worked in various residential buildings as a coverage guard, maintained a safe environment for residents, staff and visitors through proactive surveillance and communication
Education
Advanced Diploma - Hospitality Management
Cambrian College
Toronto, ON 08.2023 - 08.2023
Advanced Diploma - Chemical Laboratory Technician
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON 04.2021 - 04.2022
Skills
- Network client CCTV software
- Ccure 9000 administrator
- Ccure 9000 monitoring
- Microsoft (Word, excel, Powerpoint)
- Fireworks system
- Building link
Avigilon CCTV surveillance
Certifications
- Security Guard License
- First Aid & CPR Level C
- Driver's License (G2)
- Verbal Judo
- Customer service training
Timeline
Security Operation Centre (SOC)/ Building Services
Sentinel Security Plus
09.2024 - Current
Parking Enforcement Guard
Active/Falcon Security Services
08.2023 - 01.2024
Advanced Diploma - Hospitality Management
Cambrian College
08.2023 - 08.2023
Concierge Security Guard
Securiguard Services Ltd
11.2022 - 08.2024
Security Guard Floater
Titan security services
05.2022 - 11.2022
Advanced Diploma - Chemical Laboratory Technician
Sheridan College Institute of Technology And Advanced Learning
04.2021 - 04.2022
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