Jasleen Kaur
Burnaby,BC
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Manager of Operations
Freshslice Pizza
04.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Receptionist
Bedford Regency Hotel
04.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Supervisor in Training
PaperWorks
03.2020 - 03.2021
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
Housekeeper
Jashan Hotel
01.2017 - 09.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
Post-Baccaleurate Diploma - Business Analysis
Vancouver Island University
Nanaimo, BC01.2019
BBA - Business Administration
Charusat University of Science And Technology
Gujarat05.2017
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
- Performance Evaluations
- Employee Motivation
- Employee relations and conflict resolution
- Customer Relationship Management
- MS Office
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Serve It Right License
- Food Safety Certificate
- Office Admin Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager of Operations
Freshslice Pizza
04.2022 - Current
Receptionist
Bedford Regency Hotel
04.2021 - 03.2022
Supervisor in Training
PaperWorks
03.2020 - 03.2021
Housekeeper
Jashan Hotel
01.2017 - 09.2017
Post-Baccaleurate Diploma - Business Analysis
Vancouver Island University
BBA - Business Administration
Charusat University of Science And Technology
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