Jasleen Kaur
Summary
Organized Bookkeeper proficient in QuickBooks and Adobe software. Executed bookkeeping tasks for large corporations and excelled at quickly learning new accounting methods and procedures. Excellent accounting skills and attention to detail leading to decreased loss of revenue. Impressive accounting and communications skills leading to desirable outcomes.
Overview
9
9
years of professional experience
Work History
Accounting Bookkeeper
TM Staffing Solutions
01.2022 - 08.2024
- Processed payroll, retroactive payments, ensuring compliance with company policies and CRA rules and regulations
- Reconciled employee timesheets with hours worked
- Respond to all inquiries and resolve issues related to the payroll input and provide information to location administrators as required
- Created invoices for customers and followed up on overdue payments
- Supported accounts payable and receivable staff with invoicing, depositing and processing payments
- Generate T4,T2200 and RL-1 slips for year end reporting.
- Communicated with vendors and clients to resolve payment discrepancies.
Customer Service Representative
Furlani Foods
02.2020 - 12.2021
- Navigated multiple computer applications while conversing with customers
- Complied with data security and confidentiality policies to safeguard customer information
- Answered incoming calls, chat messages and email communications to handle product concerns
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Manager
Subway Sandwiches
01.2017 - 01.2020
- Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
- Set staff schedules and delegated assignments in anticipation of expected demands
- Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
- Perform paperwork duties and assist with product orders and inventory as needed
- Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
- Addressed escalated customer complaints and resolved complex problems
- Maintain high standards for cleanliness and food/product safety
- Oversaw hiring, training, and development of customer service staff.
Customer Service Supervisor
Subway Sandwiches
10.2015 - 12.2016
- Planned schedules and monitored employee attendance to meet shift coverage goals
- Uses POS System to record the order and commute the amount of the bill
- Kept updated records of inventory, supplies and maintenance actions
- Organized department files and maintained accurate information databases
- Covered daily office workloads with optimized staffing and resource allocation.
Education
Business Accounting -
Humber College
Etobicoke, ON04.2015
Skills
- Payroll Processing
- Data Entry Accuracy
- Bookkeeping
- Quickbooks
- Attention to Detail
- Decision Making
- Customer Service
- Teamwork Abilities
- Invoice Processing
- Microsoft Office Suite
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Accounting Bookkeeper
TM Staffing Solutions
01.2022 - 08.2024
Customer Service Representative
Furlani Foods
02.2020 - 12.2021
Customer Service Manager
Subway Sandwiches
01.2017 - 01.2020
Customer Service Supervisor
Subway Sandwiches
10.2015 - 12.2016
Business Accounting -
Humber College
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