Jasleen Kaur
Brampton,ON
Summary
Dedicated and professional with good problem-solving abilities. Seeking for a career advancement and utilizing my learnings, knowledge, and skills.
Overview
3
3
years of professional experience
Work History
Concierge Officer
Paragon Security
08.2024 - Current
- Implemented and developed ticketing support and phone systems.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Conducted competitive research to understand best practices and potential differentiators.
- Greeted guests upon arrival by providing warm welcome.
- Scheduled and confirmed restaurant reservations for guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Security Guard
Canadian Security Services
01.2022 - 08.2023
- Working as a security guard, calm and focused on my tasks.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Completed full building and grounds patrols to spot and investigate concerns.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Technical Support Representative
Britts International Career College
02.2022 - 06.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Researched product and issue resolution tactics to address customer concerns.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
- Researched and identified solutions to technical problems.
Education
Business Administration Program -
BRITTS International Career College
10.2022
Tourism Operation Management -
Humber College
01.2021
Skills
- Empathetic, calm, and critical thinking
- Proven ability to work at a fast pace, multi-tasking with high accuracy
- Fluent in English and Hindi, a native Punjabi
- Quick learner who is always ready to learn new skills for improvement
- Good time management and follows instructions
Languages
English
Professional Working
Timeline
Concierge Officer
Paragon Security
08.2024 - Current
Technical Support Representative
Britts International Career College
02.2022 - 06.2023
Security Guard
Canadian Security Services
01.2022 - 08.2023
Business Administration Program -
BRITTS International Career College
Tourism Operation Management -
Humber College
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