Jasleen Kaur

• Managed a team of more than 30 customer service representatives and cashiers fostering a positive work environment focused on teamwork and collaboration.
• Developed and implemented strategies for providing excellent customer service experience.
• Developed policies and procedures related to customer service operations.
• Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
• Managed daily cash operations and maintained accurate records of all transactions.
• Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
• Conducted background checks and reference checks on potential hires.
• Identified training needs of employees and provided relevant training sessions.
• Fulfilled online orders by packing orders according to company guidelines.
• Managed a team of workers responsible for picking and packing orders accurately and efficiently.
• Processed customer transactions quickly and accurately, including cash, credit cards, debit cards and coupons.
• Ensured that all merchandise was scanned correctly before being placed in bags.
• Resolved customer complaints in a timely manner following established procedure guidelines.
• Managed a team of more than 30 customer service representatives and cashiers fostering a positive work environment focused on teamwork and collaboration.
• Participated in the annual performance review process by providing input on individual contributions.
• Developed and maintained scheduling procedures to ensure timely completion of projects and within budget.
• Processed customer returns and exchanges quickly and efficiently.

• Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
• Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment.
• Performed cycle counts as required by management to ensure proper inventory levels were maintained at all times.
• Collaborated with supervisors and managers regarding daily tasks that need attention.
• Maintained accurate records of deliveries made during shift using computerized tracking systems.
• Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
• Assisted in the preparation of daily shipping and receiving reports as needed.

· Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.

· Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.

· Supervised scheduling for freight and package shipments and managed return and transfer procedures.

· Generated warehouse shipping documents, packing lists and invoices.

· Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.

· Developed weekly schedules for warehouse employees.

· Trained staff on material handling processes to reduce shipping times.

· Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

Loaded trucks for outbound orders and unloaded trucks for inbound orders

• Assisted in training new employees on product knowledge, customer service and cash handling procedures.
• Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
• Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
• Performed daily audits of merchandise displays, pricing accuracy and store security measures.
• Delegated work to staff, setting priorities and goals.

• Greeted arriving guests and checked them in to their rooms.
• Processed guest check-outs, including payment processing and providing receipts.
• Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
• Answered telephone calls from customers related to billing inquiries or complaints.
• Verified that all charges posted were accurate prior to submitting final bills to guests.
• Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
• Reported any discrepancies immediately upon discovering them.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.

• Utilized RF scanners to track inventory movements throughout the facility.
• Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
• Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
• Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
• Performed inventory cycle counting and identified discrepancies.
• Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
• Tracked inventory levels on a daily basis and reported discrepancies accordingly.

· Operated computer and scanning devices for tracking inventory and enters all relevant coding in Canadian Tire systems.

· Kept up to date with in-store promotions, in-store deals and product locations.

· Maintained inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).

· Maintained merchandise on the retail floor and ensures that retail basics are executed efficiently (labeling, product facing, cleaning aisles and display areas etc.).

· Removed stock belonging to a different location and replaces damaged or expired items when necessary.

· Kept up to date with in-store promotions, in-store deals and product locations.

· Regular picking of the products to ensure that the retail floor is full.

Routinely conducted hole checks of the aisles to make sure that the inventory is accurate.

• Greeted guests warmly upon arrival, seating them promptly.
• Assisted in preparing the restaurant for opening and closing shifts.
• Managed the waiting list, ensuring that all parties were seated in a timely manner.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Ground beans for espresso shots according to individual customer specifications.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

· Recommended food and drinks to patrons based on preference, pairings and special promotions.

· Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

· Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

· Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

· Prepared and served coffee, espresso drinks, blended coffees and teas.

· Established and adjusted ordering parameters to manage inventory.

· Followed health, safety and sanitation guidelines to pass state inspections.

· Maintained clean and organized workspace, enabling coworkers to locate resources and product.

· Operated cash register, collected payments and provided accurate change.

· Implemented recycling and compost programs to reduce trash waste and improve green footprint.

Managed morning rush of customers daily with efficient, levelheaded customer service.