Jasleen Kaur

• Ensure safety is priority for our people, guests and equipment
• Serve as the tactical central point of coordination within a zone or tail assignments for all aircraft ground service activities, communications, aircraft movement and gate management
• Coordinate, manage, and monitor various activities and processes to achieve excellence in all aspects of aircraft departure and arrival event sequences, ensuring all requirements for SPOT are achieved.
• Act as the key liaison with all stakeholders/ operational agencies including flight crews on issues arising with respect to the turnaround process and “own” the a/c within a designated zone or tail assignment
• Responsible for delay prevention by proactively identifying and resolving service and operational issues including but not limited to gating, security, resource allocation, third party servicing, facilities, etc.
• Identify, pre-plan and manage all irregularities such as tight turns, MCT, critical/HS departures, gate changes D-TMIs, VIP, etc.
• Prioritize and direct other operating groups in the alignment of resources to support daily operational requirements
• Plan/support day of and next day flight activity; coordinate station planning activities ensure all local departments have the information to plan, prepare and make the necessary adjustments to support changes to next day flight schedules and operations
• Investigate performance failures and assess the appropriate delay codes as they relate to day of performance
• Monitor MCT for proactive decision making for Guest miss-connections & optimal MBR.
• Pro-actively manage gate holds in area of responsibility with respect to departures
• Provide oversight in winter operations with regards to de-icing activities, updating HCC with CDF performance and mitigating gate holds

Greet and check-in our guests for their flights
• Create new reservations or modify existing travel plans, possibly handling cash

• Handle guest inquiries
• Manage gate operations and flight closure
• Organize the safe arrival and departure of our guests on and off the aircraft
• Become an airport expert and manage all other general airport duties as required

• Streamlined guest Check in operations for increased efficiency and improved guest experiences.
• Resolved guest issues professionally, turning potential negative experiences into positive ones.
• Monitored daily business operations to drive peak team performance.
• Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
• Coordinated with various departments to address guest requests quickly and efficiently.
• Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
• Implemented new check-in procedures to reduce wait times and improve overall guest satisfaction.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
• Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.