Jasleen Kaur
Surrey
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personal developer with good people and problem-solving abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tbooth-Wireless
02.2022 - Current
- Achieving monthly goals to increase the company revenue.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Organized promotional events and interacted with the community to increase sales volume.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
Volunteer
Fraser Health Authority
04.2023 - 09.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the team.
KSA Team Member
KPU
03.2021 - 04.2022
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Retail Sales Supervisor
Sherwin Williams
04.2021 - 01.2022
- Attended monthly sales meetings and quarterly sales training
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
Tim Hortons
01.2020 - 03.2021
- Delivered prompt Service to prioritize customer needs
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Passed inspections by following health, safety and sanitation guidelines
- Operated POS system to receive payments by cash, debit and credit.
Education
Early Childhood Education Assiatant
COASTAL COLLEGE OF BC
Surrey, BC03.2024
Associate of Arts - General Studies
KWANTLEN POLYTECHNIC UNIVERSITY
SURREY, BC01.2022
Skills
- Customer Service experience of almost four years
- Excellent oral and written communication skills
- Food Service
- Sales Management
- Operations Management
- Has excellent interpersonal skills and is a problem solver
- Inventory Management
- Typing 40 wpm
- Product and Service Knowledge
Accomplishments
- Placed in Dean's Roll of Honors at KPU in 2021
- Placed in roll of honors in high school for the year 2018-2019
- Presented “Highest achievement award in Science” by principal of our school (2017-2018)
Certification
- First Aid/CPR Certified
Timeline
Volunteer
Fraser Health Authority
04.2023 - 09.2023
Assistant Manager
Tbooth-Wireless
02.2022 - Current
Retail Sales Supervisor
Sherwin Williams
04.2021 - 01.2022
KSA Team Member
KPU
03.2021 - 04.2022
Customer Service Representative
Tim Hortons
01.2020 - 03.2021
Early Childhood Education Assiatant
COASTAL COLLEGE OF BC
Associate of Arts - General Studies
KWANTLEN POLYTECHNIC UNIVERSITY
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